This Business is not BBB accredited
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This company offers sale of new cars.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Newport Auto Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
Phone Number: (619) 688-0124
The number is 57097.
Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The number is 251985.
Type of Entity
Business ManagementMr. Bill Schindele ( Former) Mr. Tim Tauber, President
Number of Employees
Auto Dealers - New Cars
Alternate Business NamesNewport Auto Center a Power Company Newport Auto Center Porsche, Audi & Bentley Newport Beach Cars LLC
Industry TipsLeasing a Vehicle Lemon Law
THIS LOCATION IS NOT BBB ACCREDITED
445 E Coast Hwy
Newport Beach, CA 92660 (949) 673-0900 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On May 07, 2014 I purchased parts in the amount of $52.23. I was confirmed with both the parts rep and the cashier that returning the parts would not be an issue if any of them were no the correct parts. I paid cash in full on the spot. On May 09, 2014 I returned 4 incorrect parts for a total return value of $30.43. I was informed that since I paid cash they would need to submit a "check request" and that a check would be mailed to my home. The cashier informed me that it "should" be there within 2 weeks. Their policy is not to return more than $5.00 cash. It is ludicrous that any business, especially one that sells $100,000+ vehicles, is not capable of refunding $30, especially when the customer paid CASH in the first place. I did not make them wait for their money when I made the purchase and they should not make me wait for mine upon a return of goods. Their return policy for cash purchases is not posted anywhere, nor did their cashier explain the policy when I was paying cash and specifically inquired about the ease of a return if parts were not accurate. The only policy written on their receipts pertains to purchases made with checks, and the requirement of the check clearing their bank prior to a return of those funds.
Desired Settlement: My hope is that I do receive a refund check within the 2 week period as the cashier stated they sometimes have delays and provided a number for me to call if the check does not arrive. I would like to see their purchase/refund policy posted in a location easily readable by all customers during the checkout process, and their staff be trained to explain the refund policy on cash purchases, ESPECIALLY when cash paying customers ASK specifically about the return/refund process
To whom it may concern,
We have mailed a check out to Mr. **** (check #*******) to settle this transaction. I will review the process with the appropriate staff at the dealer as to how this is posted and communicated to our clients.
Thank you for your time,
Dan Comouche Sales Manger
*** **** Service Manager
Better Business Bureau:
To whom it may concern,
It has now just came to my attention that the refund was mailed to the incorrect address. I do apologize for the inconvience. I have attached a copy to reference.
I have contacted our proccessing center and requested it to be updated to the address on this file, They should have the check sent out in the 10 business days.
As stated in the previous reposnse we will review the process with the appropriate staff at the dealer as to how the refund policy is posted and communicated to our clients.
I did reach out to Mr. **** via phone on the 30th of June at 5:15pm and left a voice mail as soon as this was brought to my attention. I also spoke with Gabby this morning to request a
update of contact information for the file with your department.
Customer Care Manager
Newport Auto Center
Better Business Bureau:
Mr. **** is correct, Newport Auto Center has been calling my phone, multiple times. First from unblocked lines, and then from blocked phone numbers when I did not answer their first group of calls. If I wanted to talk to Newport Auto Center I would have called them in the first place, not the BBB. If they have time to call my phone multiple times why can they not send my refund?
I do not accept their claim that they will "discuss" or "review" their policy with their staff, etc. The actions that I can accept are Newport Auto Center:
1 - Displaying their cash refund policy in a clear fashion at all checkout locations.
2 - Adding their cash refund policy in print along with their other currently listed policies.
3 - Training their staff to verbally inform cash paying customers that their policy is not to refund cash over the amount of FIVE DOLLARS, and that it could take THREE MONTHS or longer to receive a check; and give them a chance to then pay via credit card.
4 - STOP CALLING ME AND INSTEAD SPEND YOUR TIME REFUNDING MY FUNDS AS PROMISED ON MAY 9, 2014.... 3 MONTHS AGO
If this dealership had any integrity and truly wanted to make this situation right someone would have hand walked a check through the process and sent it priority mail or fedex, etc. Instead they simply dropped the situation back into their failing machine only to let it slip through the cracks once again.
I will be filing a case in small claims court Friday afternoon if I have not revived a check by then. I will be seeking the refund, court costs, process server fees, lost wages, and mileage.
Better Business Bureau:
I did finally receive my refund check. I would consider that part of my complaint settled. I am not aware what changes they have made to their policy, but since I will not do business with them again nor set foot in their showroom, that is part of my complaint that I cannot confirm as settled or not. At this time no further help is needed from the BBB, other than my hope that you will recommend changes to their policy based on my exposing their unprofessional policies and lack of policy explanation/posting.
Many thanks for your continued help in dealing with this out-of-touch company!