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San Diego, Orange and Imperial Counties

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Newport Auto Center

Phone: (949) 673-0900 445 E Coast Hwy, Newport Beach, CA 92660 http://www.powerdirect.com View Additional Web Addresses

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Description

This company offers sale of new cars.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Newport Auto Center include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Newport Auto Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: Business started: 08/27/1999 in CA Business incorporated: 08/27/1999 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
http://www.dmv.ca.gov
Phone Number: (619) 688-0124
The number is 57097.

Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
http://www.autorepair.ca.gov
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The number is 251985.

Type of Entity

Corporation

Business Management
Mr. Bill Schindele ( Former) Mr. Tim Tauber, President
Contact Information
Principal: Mr. Bill Schindele ( Former)
Number of Employees

1

Business Category

Auto Dealers - New Cars

Alternate Business Names
Newport Auto Center a Power Company Newport Auto Center Porsche, Audi & Bentley Newport Beach Cars LLC
Industry Tips
Leasing a Vehicle Lemon Law

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    445 E Coast Hwy

    Newport Beach, CA 92660 (949) 673-0900

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Industry Tips

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Additional Web Addresses

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Complaint Detail(s)

7/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On May 07, 2014 I purchased parts in the amount of $52.23. I was confirmed with both the parts rep and the cashier that returning the parts would not be an issue if any of them were no the correct parts. I paid cash in full on the spot. On May 09, 2014 I returned 4 incorrect parts for a total return value of $30.43. I was informed that since I paid cash they would need to submit a "check request" and that a check would be mailed to my home. The cashier informed me that it "should" be there within 2 weeks. Their policy is not to return more than $5.00 cash. It is ludicrous that any business, especially one that sells $100,000+ vehicles, is not capable of refunding $30, especially when the customer paid CASH in the first place. I did not make them wait for their money when I made the purchase and they should not make me wait for mine upon a return of goods. Their return policy for cash purchases is not posted anywhere, nor did their cashier explain the policy when I was paying cash and specifically inquired about the ease of a return if parts were not accurate. The only policy written on their receipts pertains to purchases made with checks, and the requirement of the check clearing their bank prior to a return of those funds.

Desired Settlement: My hope is that I do receive a refund check within the 2 week period as the cashier stated they sometimes have delays and provided a number for me to call if the check does not arrive. I would like to see their purchase/refund policy posted in a location easily readable by all customers during the checkout process, and their staff be trained to explain the refund policy on cash purchases, ESPECIALLY when cash paying customers ASK specifically about the return/refund process

Business Response:

To whom it may concern,

We have mailed a check out to Mr. **** (check #*******) to settle this transaction. I will review the process with the appropriate staff at the dealer as to how this is posted and communicated to our clients.

Thank you for your time,

 

Dan Comouche Sales Manger

*** ****           Service Manager

 

 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As of today, July 3, I have still not received a refund. The dealer response sounds as if they ONLY sent a check in order to settle my complaint with the BBB, not because they owed me the refund.  They admit no wrong doing.  It has been over 50 days now since I returned the items to the dealership.  A wait that long for a refund as small as what is due to me, and for a cash payment for the goods, is unacceptable. Their policy needs to be posted in plain sight of customers, as well as printed on their receipt along with the other policies listed. 

Regards,

**** ****

Business Response:

To whom it may concern,

It has now just came to my attention that the refund was mailed to the incorrect address. I do apologize for the inconvience. I have attached a copy to reference.

I have contacted our proccessing center and requested it to be updated to the address on this file, They should have the check sent out in the 10 business days. 

As stated in the previous reposnse we will  review the process with the appropriate staff at the dealer as to how the refund policy is posted and communicated to our clients.

I did reach out to Mr. **** via phone on the 30th of June at 5:15pm  and left a voice mail as soon as this was brought to my attention. I also spoke with Gabby this morning to request a

update of contact information for the file with your department.

 

Thank you,

 

*** ****

Customer Care Manager

Newport Auto Center

949.673.090

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Today is July 9th. I STILL have not received my refund. There is no excuse for that.  It was issued MAY 9th.  The check copy they have provided shows a date of June 3rd.  Again, it is now July 9th and still no action.

 
Mr. **** is correct, Newport Auto Center has been calling my phone, multiple times. First from unblocked lines, and then from blocked phone numbers when I did not answer their first group of calls.  If I wanted to talk to Newport Auto Center I would have called them in the first place, not the BBB.  If they have time to call my phone multiple times why can they not send my refund?
 
I do not accept their claim that they will "discuss" or "review" their policy with their staff, etc. The actions that I can accept are Newport Auto Center:
 
1 - Displaying their cash refund policy in a clear fashion at all checkout locations.
2 - Adding their cash refund policy in print along with their other currently listed policies.
3 - Training their staff to verbally inform cash paying customers that their policy is not to refund cash over the amount of FIVE DOLLARS, and that it could take THREE MONTHS or longer to receive a check; and give them a chance to then pay via credit card.
4 - STOP CALLING ME AND INSTEAD SPEND YOUR TIME REFUNDING MY FUNDS AS PROMISED ON MAY 9, 2014.... 3 MONTHS AGO
 
If this dealership had any integrity and truly wanted to make this situation right someone would have hand walked a check through the process and sent it priority mail or fedex, etc. Instead they simply dropped the situation back into their failing machine only to let it slip through the cracks once again.  
 
I will be filing a case in small claims court Friday afternoon if I have not revived a check by then. I will be seeking the refund, court costs, process server fees, lost wages, and mileage. 
Regards,

**** ****



Consumer Response:

Better Business Bureau:

 ID ********

 

I did finally receive my refund check. I would consider that part of my complaint settled.  I am not aware what changes they have made to their policy, but since I will not do business with them again nor set foot in their showroom, that is part of my complaint that I cannot confirm as settled or not.  At this time no further help is needed from the BBB, other than my hope that you will recommend changes to their policy based on my exposing their unprofessional policies and lack of policy explanation/posting. 

 

Many thanks for your continued help in dealing with this out-of-touch company!

Regards,

**** ****