Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mossy Ford has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mossy Ford

      4570 Mission Bay Dr San Diego, CA 92109-4919

      BBB Accredited Business
    • Mossy Ford

      4625 Brinnell St San Diego, CA 92111-2301

      BBB Accredited Business

    Business ProfileforMossy Ford

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/18/1994

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers new and used cars for sale, parts for sales and maintenance services.

    Business Details

    This is a multi-location business.

    Find a Location

    Mossy Ford has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mossy Ford

        4570 Mission Bay Dr San Diego, CA 92109-4919

        BBB Accredited Business
      • Mossy Ford

        4625 Brinnell St San Diego, CA 92111-2301

        BBB Accredited Business
      Location of This Business
      4570 Mission Bay Dr, San Diego, CA 92109-4919
      BBB File Opened:
      9/26/1994
      Years in Business:
      36
      Business Started:
      2/22/1988
      Business Incorporated:
      2/22/1988
      Accredited Since:
      5/18/1994
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Mossy Ford Inc
      Business Management
      • Mr. Philip Mossy, President
      • Ms. Danielle Fisher, Service Director
      • Mr. Owen Mossy, General Manager
      • Mr. Jose Gomez, General Sales Manager
      • Ms. Patsy Jones, Manager
      • Mr. Christian P Coburn, Business Development Manager
      • Mr. Kenny Afshar, General Manager
      • Mr. Cole Lowenfield, Manager
      • Ms. Gina Gonzalez, Director of Customer Relations
      Contact Information

      Principal

      • Mr. Philip Mossy, President

      Customer Contact

      • Ms. Patsy Jones, Manager
      • Mr. Cole Lowenfield, Manager
      • Mr. Mike Estes, Service Director
      • Ms. Gina Gonzalez, Director of Customer Relations
      Additional Contact Information

      Fax Numbers

      • (858) 581-1219
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/29/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      financed a car on June 15th, 2023 through Mossy ford. I was convinced at the time to add in additional protection which I was told I could revoke without charge any time before a 60day window. Therefore the contract was signed. I called mossy on 6/28/23 and spoke with ***************************** in the finance department who stated I could cancel out the additional protection as long as I submit a form requesting this. The form was filled out and submitted back to ****** later that day. However since then ****** has been unresponsive to confirm if the form was 1) ever received and 2) submitted for cancellation. I sent a confrontation email on 7/10/23 and 7/17/23 as well as called and left a message with ****** on 7/11/23 left a message and 7/25/23 and left a message. They are purposely ignoring my calls and emails allowing the clock to run out so I cannot cancel my contract.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Liam F

      1 star

      04/04/2023

      I sold my vehicle to ***** at the Mossy Ford used car dealership in ********* on 3/8/2023. 4 weeks later, I still had not received my payment for the vehicle or had my loan paid off. I was even charged a car payment and sent a letter from the *** condemning me for taking my insurance off of the vehicle. I called ***** and his manager, *********************, multiple times to resolve this issue, but they just told me to keep waiting. At one point, they couldn't find my paperwork so I needed to send them all of my carbon copies. I did not have the vehicle's loan paid off until 4/3/23 (26 days later) when I took a morning off of work and went to the dealership in person demanding a check. I believe this business is in violation of California Code, Vehicle Code - VEH *******. After I submitted on Yelp, I received several threatening/harassing texts from ***** on my personal phone trying to coerce me into taking down the review.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.