Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Crevier BMW has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCrevier BMW

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers auto sales.

    Business Details

    Location of This Business
    1500 Auto Mall Dr, Santa Ana, CA 92705
    Years in Business:
    20
    Business Started:
    3/23/2004
    Business Incorporated:
    5/11/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • PAG Santa Ana B1 Inc
    Related Businesses
    Business Management
    • Mr. Eric Grombacher, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/05/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    I have been attempting to get my refund for an extended warranty I purchased since August 14 2023. Since September 6th when they said they would process the refund I have not heard from them. I have sent multiple emails, called left messages with receptionists as well as voicemails on direct lines. I have not got any response. I just want the refund that they have already agreed that I am owed. In the email traffic I attached there are the names and contact information of the employees I have been dealing with.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Akash R

    1 star

    04/18/2023

    The entire company is built on lies and dishonesty. Don't do business with them. Complaint About Parts Warranty:I purchased parts(Angel Light Bulbs) with a 2-year warranty at Crevier BMW in April 2022, The bulbs wore out in Feb 2023. To replace the bulbs on warranty, they tell me that need to do an inspection which costs $761.40 Anyone can do a test to check the condition of a bulb, Testing the bulb in a different socket and testing a working bulb on the original socket tells you if the bulb is faulty or the socket is faulty. So I had to take my car back because they are not honest and don't honor the warranty. Complaint about Service Department:I had a check engine light on in April 2022, By running the diagnostics, they got the "002EEA", which tells you that a temperature sensor is worn out. Guess what, the criminal service advisor give me a quote for the following repairs after they diagnosed the Check Engine Light which had a customer quote price of about $8000. I had to take my car back and got the sensor replaced by another mechanic at ******* who got it done for $75. I can add videos(service technicians lying about services) and photos for proof(invoices and quotes).

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.