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Description

This company offers new automotive dealer services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.



Additional Locations

  • 9101 Research Dr

    Irvine, CA 92618 (949) 768-0688 (949) 585-6888

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  • Advertising or Sales
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  • Guarantee or Warranty

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Additional Phone Numbers

  • (949) 768-0688(Phone)
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Additional Web Addresses

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Complaint Detail(s)

7/11/2014 Billing/Collection Issues
7/11/2014 Problems with Product/Service
7/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Deceptive practice/method used. I purchased a 2014Toyota corolla. The sales manager added roadside assistance for 4 years and charged $188.00. I specifically told him I did not want any extras and that I am a AAA member and am already covered for roadside assistance. He then told me okay, and that he would remove that coverage. I believed what he said. When I got home I looked over my documents and saw that he did not remove the extra coverage that I did not need and charged me $188.00.

Desired Settlement: I would like a refund for the $188.00 charged for Roadside assistance that I do not need or want.

Business Response: Mr. ***** has been advised several times to please come in to the dealership and we would be happy to cancel the products.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I brought in my car for a routine service. When the consultant came back he said that I have a "nail in my front tire and they they can replace the tires but they don't carry these so I would have to get a rent a car". I asked him if there was leaking cause the TPMS has not gone off, he informed me that it was probably safe to drive but he wouldn't do it for a long period of time. He also said "Your battery isn't charging and in the red and it has corrosion and is leaking" again recommending a replacement. I then told him that both the tires and battery were under warranty. I took the tires to Costco and they couldn't find any evidence of the tire leaking or has a nail in it. I also called AAA where we bought the battery and said that the battery was charging fine and it was "just a little dirty" no evidence of leaking or corrosion. I have documentation to support this. I was shocked to see that a they would flat our lie like this on inspections or anything else for that matter. I understand that up selling goes on in these places but make it for legitimate reasons not for false findings.

Desired Settlement: for me. I would like them investigated. if they have done this to me, I wonder what other customers they have done this to. Not only the consultants but I would like their technicians investigated.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

6/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my 2002 black Camry to irvine auto nation Toyota for an oil change and tire rotation yesterday May 13, 2014I received a list of recommended services along with the bill for oil change service. I had presented a coupon that was sent to me to save for this service.Today May 14th I took my car to an independent mechanic in Huntington Beach to get a quote on those suggested services by Irvine Toyota .He( ***** from AE automotive ) asked me when was the last time I changed my engine oil which I responded yesterday .He said and showed me that the engine oil is extremely dark and dirty . I could not believe what I saw. I take this as a negligence in mechanics part that may be forgot to do the oil change but anyhow I would like to report this incident as an exception to the rule but I would like to know if such reports have been sent to BBBAlso I would like Toyota of Irvine to refund my money for the service they never performedThank you

Desired Settlement: I would like an explanation from Irvine Toyota about this incident

Business Response: Customer Relations Manager left a message for the customer and sent an email to the address provided.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved