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This company offers car sales and services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
2888 Harbor Blvd
Costa Mesa, CA 92626 (714) 436-5050 (714) 627-5559 (866) 435-5388 Directions
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Additional Phone Numbers
- (714) 436-5050(Phone)
- (866) 435-5388(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I was shopping around for a 2014 Honda Civic ** Coupe. I filled out some of my information on Truecar.com and AutoNation Honda in Costa Mesa was the first car dealership to contact me by phone. I have been in negotiations with Honda World of Westminster before regarding the pricing of the vehicle just the day before. **** ******, the Internet Sales Manager, called me on my cellphone directly and asked if I was still interested in the Civic **. I answered that I was still interested. **** proceeded to assure me that they had an ** in white in stock and that I should make an appointment to come and see the car. I told **** that I would not be interested in coming in unless they can beat or match $24,500. **** confirmed that if AutoNation Honda could "match or beat" $24,500, will I come in? I answered in the affirmative. The appointment was set for 7/20/14 at 6:00pm. A day after, someone from the sales department there contacted me again to remind me of my appointment and asked if I had any questions. I said I did not. Come the day of the appointment, as soon as I came in, I could not find **** anywhere. As my mother, my fiance, and myself sat down with the sales associate and manager to negotiate the price, they said they could not anywhere close to my quoted price of $24,500 that I received over the phone. The manger there proceeded to play the blame game and blame **** for quoting me such a low price. Furthermore, the ** that I asked for was never in stock. Only the ** with Navigation was in stock, which they quoted me for nearly $27,000. Furthermore, **** also assured me that they had a ** Sedan in the showroom for me to look at, but there was not. After about an hour at the dealership, I left without a car. Our entire Sunday afternoon was wasted. They quoted us a price over the phone WELL UNDER what they were willing to sell the car for. I bought the car at Honda Westminster, they honored the price that they initially gave me over the phone.
Desired Settlement: The manager that day promised to call me back the next morning with an explanation of why I was quoted such a low price that they just couldn't honor. He was supposed to talk with his boss and get back to me. This never happened. I guess they wish I would just go away on my own. Bad business practice and unfair dealing.
I spoke with Internet Sales Manager about this today. He remembers speaking to Mr. ***** about this when he arrived. Our internet sales person who spoke to Mr ***** was off that day. Mr ***** presented a price that he had been offered at another Honda Dealership and said that our sales person told him that we would do the same price. My manager asked to see the email from our sales consultant and at that point Mr ***** said it was verbal over the phone. The sale Manager then contacted the sales person who told him that she had never promised any price. The Civic ** model is a hard to come by rare model. We send out all of our pricing quotes in writing to protect not only the customer but us as well, just in case the sales person is off we will know where we are at in the process. I believe that Mr ***** was working with several dealers and might have been confused on who was quoting what. I stand behind my sales person who maintains that she never quoted any price. If this was an issue it would have came up before. I'm glad that Mr ***** was able to purchase the vehicle he wanted, but I'm not happy that he has slandered my sales persons name in the process. Again we don't quote numbers over the phone with our internet team. It is always in writing on a sales menu so there is never any confuison on what was promised.
Thanks for your time
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: Well, i went in to buy a car, and i filled out all of the paperwork, and when it came time to pay, i wrote a check.. they replied by telling me that they cant let me take th car off the lot incase the check didnt go threw, but they could hold the check to ensure that they would not sell the car to anybody else until the next day when we could bring cash. So when we went in the next day, we paid for the car in full, IN CASH, and we got to drive away in the car. Two days later when i loook at my bank statement, it states that the Dealership went ahead and cashed the check that they said they wouldn't, AFTER i had already paid for the car in cash.
Desired Settlement: I would like the FULL amount of the check, plus money for compensation of my time, i now owe late fees on bills, etc
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer indicated to BBB that the complaint was resolved.