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BBB Accredited Business since


Phone: (949) 428-2525 View Additional Phone Numbers 39 Tesla, Irvine, CA 92618 http://www.vizio.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers consumer electronics manufacturing and marketing.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vizio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vizio include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 439 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

439 complaints closed with BBB in last 3 years | 146 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 2
Delivery Issues 10
Guarantee/Warranty Issues 110
Problems with Product/Service 302
Total Closed Complaints 439

Customer Reviews Summary Read customer reviews

52 Customer Reviews on Vizio
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 50
Total Customer Reviews 52

Additional Information

BBB file opened: November 14, 2013 Business started: 10/21/2002 in CA Business incorporated 10/21/2002 in CA
Type of Entity


Business Management
Mr. Scott Patten, Vice President Mr. William Wang, CEO
Contact Information
Principal: Mr. Scott Patten, Vice President
Principal: Mr. William Wang, CEO
Business Category

Audio-Visual Equipment - Dealers Electric Equipment & Supplies - Retail Electronic Equipment & Supplies - Dealers Electronic Instruments

Alternate Business Names
Vizio Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.