This business is not BBB accredited.
Phone: (714) 892-6999 Fax: (714) 892-2699 View Additional Phone Numbers 12820 Beach Blvd, Stanton, CA 90680
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Teletron TV & Appliance include:
- Failure to respond to 2 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Teletron TV & Appliance include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Chuck Lim, Vice President Marketing Ms. Cindy Lim
Number of Employees
Audio-Visual Equipment - Dealers Electric Equipment & Supplies - Retail Electronic Equipment & Supplies - Dealers Electronic Instruments
Alternate Business NamesTeletron Inc Teletron TV Audio Appliances
Industry TipsTech Support Scam
THIS LOCATION IS NOT BBB ACCREDITED
12820 Beach Blvd
Stanton, CA 90680 (714) 892-6999 (877) 892-6999 (213) 386-8999 Directions
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Additional Phone Numbers
- (213) 386-8999(Phone)
- (877) 892-6999(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: To my understanding, California law states that a merchant does not have to accept returns, but they need to inform consumers by presenting their return policy inconspicuously in a language that they can understand. The merchant failed to place a conspicuous notice of their no return policy. When I called about a return, the merchant stated that a return policy is written on the back of the invoice. This is redundant as that the purchase has been completed and by being able to read the notice means that a return cannot be made. When I explained the California refund policies to *** *****, sales manager of Teletron, he stated that "please file a claim with the small claims court because I am very busy today." My parents, who made the purchase, did not see any signs that allowed them to know that this place has a no return policy. As customary with other retailers such as *****, ********, and ******, there was nothing contrary that allowed them to believe that a return was not possible. The single item's total cost is $9,178.93, my parents have been trying to return the item for the past week, but the merchant has not allowed them to do so. Thank you Below is the source of my information. http://oag.ca.gov/consumers/general/refund_policies
Desired Settlement: Full refund of $9,178.93 of a product bought on 10/12/2014. Product was opened and out of box when delivered to our home on 10/13/14. Full receipt and documentation are available.
On October 12, 2014, the customer purchased a new Inada massage chair at Teletron's
Tcletron clearly states its store policy regarding returns or defective units on the Invoice
On October l3, 2014, the massage chair was delivered to the residence in La Puente.
The store policy, contained on the Invoice as well as posted in the store, states .. Except
There is a new allegation contained in the complaint made to your department, namely
Teletron does have a written policy regarding defective merchandise. It states, "Except
Here, the customer is not requesting to exchange a defective product for an identical one,
Better Business Bureau:
The chair has still not been used besides evaluations to see if the chair is malfunctioning or if it was user error. The heating unit is still not functioning.
Problems with Product/Service
Read Complaint Details
Complaint: I bought a TV from Teletron a few months ago. The store is in Orange County but I decided to go because of the sale. But the TV broke down after just a month. I drove the long distance to ask for refund but they told me that it is 15 days for the warrantly. I complained that most companies in the U.S give refund as they told me to get the TV fixed in another place. As I raised my voice, the store manager even called the police. I took the TV to another place but they said they don't have the right material to fix it. Realizing that this is going to take a long time, I called the company's headquarter in eastern coast and sent the TV and the receipt via UPS. Their response was shocking. They reported me that the TV contains used-materials that causes error. After 2 months, I succeeded in getting the refund for the TV. However, the company still refuses to pay me back the tax. During the whole proess, I found the company's attitude and behavior toward a customer shockingly unpleasant and rude. I believe that the company should willingly give refunds to customers if there is a problem with its products. I just spent too much time, trying to get the refund for the TV, and I think the company should pay me back $37.70 for the total tax I paid. I have recently talked with Patricia earlier today and she told me to send me an email through here. I hope to hear back asap. Thankyou.
Desired Settlement: $37.70
Problems with Product/Service
Read Complaint Details
Complaint: On March 23rd 2014, I went to Teletron to try out the Inada massage chair but I didn't plan to buy it yet. A sale lady (***** ***) keep telling me to fill out the form that saying to check credit but it's NOT. That application is for applying Teletron credit card. I have double check with her that I'm not going to buy it yet. She said:"Don't worry, once I decide I can give her a call". Before I leave the store, another lady from reception desk hand me the receipt to sign. I asked that lady:"why do I have to sign it if I don't plan to buy it yet?" She said:"No no, just sign. We wait for your call". Once I get home, around 6 o'clock I make a call, ask to speak to ***** *** that I don't want to buy that chair, I'm still looking around first. She said:"Okay, don't worry". Then, Monday April 3rd 2014, Teletron delivery man call me saying that they're going to delivery the massage chair to me. I said:"No, no. I have called ***** *** that I don't want the chair anymore" then he said:"Well, if that a case I have to go to store and speak to them". On April 8th 2014, I have received a bill from Well Fargo regarding to the Massage Chair. I called Teletron right away that day. Still, they told me to come down to get cancel it. This is FRAUD, SCAM, and totally LIAR to customer. I don't satisfy with this service. At the beginning I don't authorize to buy this chair. But they keep forcing me and bypass to explaining just to get the product out. I don't know how this store grow until these day? Look up on Yelp, there are a lot of complaints about them regarding to products and services.
Desired Settlement: I want them to clear my bill which mean clear with Well Fargo Bank and making sure my credit is not screw up by them.
|8/15/2013||Problems with Product/Service|