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BBB Accredited Business since

A S S E International Student Exchange Program

Additional Locations

Phone: (949) 494-4100 Fax: (949) 494-3579 228 N Coast Hwy, Laguna Beach, CA 92651 http://www.asse.com/


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Description

This company offers exchange students and programs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A S S E International Student Exchange Program meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A S S E International Student Exchange Program include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A S S E International Student Exchange Program
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 28, 2013 Business started: 03/12/1976 in CA Business incorporated 03/12/1976 in CA
Type of Entity

Corporation

Business Management
Mr. William Gustafson, President and CEO Ms. Diane Mathuny, CFO Ms. Celia Parker, COO
Contact Information
Principal: Mr. William Gustafson, President and CEO
Customer Contact: Ms. Diane Mathuny, CFO
Number of Employees

20

Business Category

Association Management Associations

Alternate Business Names
ASSE International Inc EuroPair

Additional Locations

  • 228 N Coast Hwy

    Laguna Beach, CA 92651 (949) 494-4100

  • THIS LOCATION IS NOT BBB ACCREDITED

    326 South Broadway

    Wayzata, MN 55391

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ASSE has failed to provide appropriate service for an exchange student that was in our care. They did not provide adequate service to us as a host family in our attempts to address issues with our exchange student. They have not met financial obligations related to the exchange student in accordance with the exchange student program.

Desired Settlement: ASSE needs to provide written documentation stating that ASSE, rather than the host family, is responsible to resolve disputes related to the debts accrued by the exchange student.

Business Response: ASSE International, Inc. (ASSE International Student Exchange Programs) is responsible to resolve disputes related to the debts accrued by an ASSE exchange student.  ASSE works with the student's travel insurance company and any medical providers to achieve payment of medical costs to providers.