BBB Business Review

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BBB Accredited Business since

ST International

Phone: (800) 900-8288 Fax: (949) 267-1622 2640 Pioneer Ave, Vista, CA 92081 http://www.STinternational.com


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Description

This company offers aquarium supplies and accessories, including heaters, Koi food, water conditioners and aquatic plant accessories.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ST International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ST International include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ST International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 21, 2013 Business started: 08/20/2012 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Simon Tu, Owner Mrs. Katie Tu, Manager
Contact Information
Principal: Mr. Simon Tu, Owner
Number of Employees

3

Business Category

Aquariums - Dealers Online Retailer Wholesalers & Distributors

Products & Services

ST International sells the following brand(s): Arisen, Ellion, PrimeCare, Rolden

ST International offers the following product(s): Aquatic Plant Tools, Atomizers, Automatic Fish Feeders, CO2 Products, Cooling Fans, Diffusers, Dosing Pumps, Filter Media, Filter Pads, Filters, Heaters, Koi Food, Nets, pH Devices and Accessories, Plant Nutrients, Plant Substrates, Temperature Controllers, Water Treatments

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Refund and Exchange Policy
Refunds & Exchanges allowed within 14 days of purchase.
Industry Tips
High Pressure Sales Tactics
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.