BBB Business Review

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This business is not BBB accredited.

City Captain Transportation

Phone: (619) 800-3515 3200 Adams Ave #105, San Diego, CA 92116 http://www.citycaptain.com


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Description

This company offers limousine services.


BBB Accreditation

On 4/20/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1B. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is in an industry that requires licensing and its license has been suspended.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on City Captain Transportation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 05, 2012 Business started: 03/10/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
http://www.cpuc.ca.gov
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The number is PSG0031427. On 10/23/2015 BBB confirmed that CA Public Utilities Commission suspended the license of City Captain Transportation.

Type of Entity

Sole Proprietorship

Business Management
Mr. Yosief Abraha, Partner Mr. Awet Beyenne, Partner
Contact Information
Principal: Mr. Yosief Abraha, Partner
Number of Employees

4

Business Category

Airport Transportation Limousine Service Taxicabs Transportation Services

Hours of Operation
M: 12:00 AM - 12:00 AM
T: 12:00 AM - 12:00 AM
W: 12:00 AM - 12:00 AM
Th: 12:00 AM - 12:00 AM
F: 12:00 AM - 12:00 AM
S: 12:00 AM - 12:00 AM
Su: 12:00 AM - 12:00 AM
H: 12:00 AM - 12:00 AM
Method(s) of Payment
Cash, Credit Card (American Express, Visa, Master Card, Diners Club and
Discover) and checks or an agreed upon payment method. Charges will reflect
costs incurred while performing transportation services for reservations
placed with City Captain by the customer, its agents and any
individual requesting transportation as an authorized employee of the
customer and will reflect costs including but not limited to trip charges,
tolls, parking, gratuity and cellular telephone charges.
Refund and Exchange Policy
A full refund of funds deposited shall be made if cancellation of
services is made at least 3 days prior to the date of scheduled
service. No refund shall be made if cancellation of service occurs
within 3 days of expected service. This includes reservations made
within 3days or less of expected service.
Service Area
Serving San Diego County and Surrounding Areas
Industry Tips
Passenger Transportation Carriers
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.