Business ProfileforMetropolitan Heating & Air Conditioning

this company working with American home shield insurance and they are conducting bad faith on their jobs. the agent (****) came to my house for AC unit not working properly; said ac air-coil is the original and needs to be replaced and nothing was done on the unit and will report to insurance. then on the report lie on the report that there was work done on this ac unit AC last summer. even though during his visit he told me the unit is the original unit and nothing was done on the unit and it needs to be replaced. no proof of work done on the unit or explanation on the report. *** says your claim is denied because the agent said something was done last summer. they don't even say what was done or how he came up with the last summer timeline. but this how they operate. they work based on the *** service fee then write false report to deny the claim then on to the next customer. based on customer review on this company they use wording like work done on this unit, mouse chewed up some wire, the unit had damage by external force and so on to the insurance company so they deny the claim. and after that they disappear with no explanation. we did ask for another company to come and check our AC and will show there was no work done on our AC from the time we had it. but we lost time and money because of this company way of doing business in bad faith manner. Dispatch ID: *********