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BBB Accredited Business since
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This company offers information regarding the Department of Motor Vehicles and other government agencies.
A BBB Accredited Business since
BBB has determined that DMV.org meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for DMV.org include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Raj Lahoti, CEO
Number of Employees
Advertising - Internet Web Design Advertising Specialties
Alternate Business NamesOnline Guru Inc
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov
Industry TipsInternet Shopping Savvy Consumer Tips on Auto Insurance - Spanish
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BBB Complaint Process
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Additional Web Addresses
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: The site, DMV.org, represents themselves as a central location for DMV information for the state of Georgia and others. I followed the instructions for changing the address on my GA vehicle registration that they have on the site. In my state this needs to be done in a timely manner (first quarter) to qualify my family for a Homestead Tax exemption (>$1000 per year for my house). After some time I got a rejection for my address change from the GA DMV/DOR. I called the GA DMV/DOR and found out that DMV.org has no right to represent the state. If the information they present was correct I would not have missed the window of time to qualify for the Homestead Exemption tax for 2014. The site DMV.org should not pretend to represent the states if they have incorrect information and the BBB should not accredit an organization that, according to the GA DMV/DOR, has no right to represent the state of Georgia. Here is the page with the incorrect instructions: http://www.dmv.org/ga-georgia/change-address.php#GA-Vehicle-Registration-or-Title-Address-Change
Desired Settlement: The BBB reconsider accreditation for a site that to the average person appears to have information representing the states' DMV.
While we regret any inconvenience from information we post on our site, we’re not sure exactly that the complaint is.
Upon researching this matter we have found that the information on our website is in line with both the GA DOR and DDS. In summary, to change the address on your vehicle registration, Georgia’s DOR/DDS websites and our site, state that you must take multiple steps that include:
· Changing the address on your GA driver’s license or GA identification card.
o This step must be done first.
· Second you must change the address on your title and registration with a GA Tax Commissioner’s Tag Office.
o Some counties require that you do this in-person. It is best to contact your local Tax Commissioner’s Tag Office for more information on requirements.
· You will need to submit:
o A completed and signed Motor Vehicle Title/Tag Application.
o A valid GA driver’s license or ID card with your current name and address.
o If a bank or other financial institution is holding your title, you must apply for your address change through them.
· If you are applying for a new title you must pay an $18 fee.
The site pages where you can find this information are:
GA Address Change:
GA Vehicle change:
The reason for why the GA DOR/DDS rejected the change of address/vehicle change is beyond our scope but if he followed our guidelines, he should have been in compliance.
Again, we regret any inconvenience and if the complainant can provide more information as to why the GA DOR/DDS rejected his change of address, we’ll be glad to look further into this matter and see if we have indeed posted any erroneous information.
It is also not our intention to deceive anyone. We do not claim to represent the state of Georgia or any state agency. We have a Cavet boldly displayed on the top of our website which I have included as an Attachment.
Read Complaint Details
Complaint: Dmv.org opens automatically when you are searching for a government website. It is misleading and no where on the site does it state that you will be charged a fee for their services, no confirmation is given either. Your bank account is automatically charged without your knowledge.
Desired Settlement: That this company would practice honorable business by actually telling the consumer they are a service and not a government entity and not practice fraudulently taking money directly out of customers accounts without their knowledge or acknowledgement of some kind that is legal.
We received your message in regards to a charge on your account. This is a common error and we will do our best to assist.
So that you're aware, the DMV.org is a privately owned and operated website dedicated to providing users with DMV-related information. We are not affiliated with any state government agency. Also, we do not sell any products or services, we have no merchant account And our website is a FREE informational site. However we do have partnerships with companies that offer valuable services to our users. As such, when we have an issue like yours we take it very seriously and do all we can to help.
Whether the purchase was made through one of our approved vendors or not, we will do our best to guide you to a solution.
In order to help, we need the following information.
Ps. Often requests like yours come from people who were on another companies website, drivers-licenses.org or Car-registration.org (both are the same company). People often end up on our site in error attempting to get back to these other companies.
Read Complaint Details
Complaint: This company misleads people into thinking they are a DMV. Now they have a big banner at the top of the web page. They did not a year ago. They trick you into giving out your personal information then sell it to advertisers. Especially colleges. I get tons of phone calls and spam because of it.
Desired Settlement: Take me out of their database and apologizing for their shoddy business practices.
We received your message in regards to your personal information. We will do our best to assist.
So that you're aware, the DMV.org is a privately owned and operated website dedicated to providing users with DMV-related information. We do not sell any products or services, however we do allow vendors to advertise on our site. We are not affiliated with any state government agency.
We have over 5000 pages on our website and over 60 vendors so without more clarity I cannot direct you better.
All I can tell you is we personally do not have a data-base where were able to store peoples information. Usually when people contact us they have made a purchase and we can help them get back to the right site because they received an email from the other company or it shows on their bank statement.
Here are the other sites that many people end up on when looking to get their licenses or registration updated:
The information contained in this e-mail is confidential. DMV.org does not guarantee the integrity of any e-mails or attached files. The views or opinions expressed are the author's own and may not reflect the views or opinions of DMV.org. DMV.org does not warrant that any attachments, if any, are free from viruses or other defects. You assume all liability for any loss, damage or other consequences which may arise from opening or using the attachments. If you are not the intended recipient, any disclosure, copying, distribution, use, or any action you take or fail to take in reliance on it, is prohibited and may be unlawful. Please immediately notify us by telephone or return e-mail, destroy the original message, and retain no copy - on your system or otherwise.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I consider my complaint resolved.
|1/25/2012||Problems with Product/Service|