If yes, click here to login.
Phone: (866) 487-8999 Fax: (858) 536-7031 364 2nd St, Encinitas, CA 92024 View Additional Email Addresses View Additional Web Addresses ! BBB Business Review on DMV.org is being Updated by BBB !
1 of 1 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers information regarding the Department of Motor Vehicles and other government agencies.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In trying to pay my car registration looking for DMV. CA, DMV trumped the search and with it's similar appearance has a license plat w/DMV.ORG and trying to look like DMV. I tried my search again as I didn't have my renewal slip I was going to use my license plate as I have done before. I looked at the website and thought DMV had just updated their look again. When registering it did disclaim along the way that I was using a private party until I tried to go back and email w/a cancel less than 20 minutes after I submitted. Then when I emailed I had to acknowledge that it was a "private party" I couldn't figure out why dmv was charging me 4.50 for mailing my tags, they never had before. It is fraudulent in appearance and needs to have a change in website and practice. It also significantly over charged me my actual renewal was $212.00 when I found my renewal slip later and I thought I was paying 252.50 from the websites "calculated fees" then when I looked at my bank account I was charged $260.47. They sent an email refusing to refund my purchase. When I tried the phone number yesterday before emailing them it went to DMV. How can you use a DMV phone number for you contact number when they can't help w/the private party transaction.
Desired Settlement: Change in website appearance. Up front disclosure when processing regarding fees in the process of utilizing their website, and also knowledge that they are over charging on your actual renewal fee, not just charging you a device fee. But primarily a change in website appearance. I am pretty savvy but got screwed by the appearance. They should also have a phone access to their company because as a private party DMV cannot answer any questions the consumer may have about their purchases w/this company. I am also going to talk to DMV as to why they would allow this company to charge more money than is due besides a service fee!
Business Response: We replied to both of ****'s e-mails (6:17 on Monday and 8:51 on Tuesday) in a prompt manner explaining that we do not sell any services, nor do we accept or process applications for DMV-related materials. We merely facilitate how-to information, directly linking to the actual state's website.
We do, however, have vendors who sell on some of our pages.
In ****'s case she used our CA Registration Renewal page. On that page is the vendor *******. Based on her e-mail we assumed she registered through ******* so we provided her with the company's contact information.
If she contacted them we do not know.
In her second e-mail she demanded a refund. The response was supposed to provide *******'s contact info again, but in checking now we see we inadvertently provided a link back to ur CA renewal page.
But in no way did we refuse to refund her money. Especially since we never took her money in the first place.
We're often mistaken for other website companies. In such cases we often request that the customer provide us with the company name listed on their credit card statement associated with the purchase. We then track down the company's contact info.
We'd be happy to help **** track down the contact info for the company that charged her. But, otherwise, as stated, we can't check her order since we don't accept orders. It's just a matter of finding out who charged her.
Read Complaint Details
Complaint: I accidently went to their website the first time I was lookiing for the California State DMV website. Once I did that , I cannot get to the State website as the DMV.org website redirects my input back to theirs. This is misleading and deceptive advertising. They need to correct this. I cannot see how the BBB can give them an A rating when they are redirecting Internet searches from state sites..
Desired Settlement: Fix the problem and notify me if possible for notifications sake.
Business Response: ****:
We received your message in regards to your charge of deceptive practices.
First, at the top of each and every page on our site is a large banner that reads: "DMV.ORG is a privately owned website that is not owned or operated by any state government agency."
Second, DMV.ORG does NOT accept, nor does it process any DMV-related applications (licenses, titles, registrations...). It instead provides each state's DMV information in an organized, easy-to-follow manner with direct external links (online registrations, application forms, appointments...) to each state's respective DMV. And it does offer partnerships on some pages (driver records, car history reports, name changes...) with companies that provide service options.
And third, DMV.ORG does not block users, or, as you say, redirect input back to its site, preventing access to the CA DMV. Search CA DMV and the CA DMV tops all search engines, providing unfettered access to the state site. Yes, you will find DMV.ORG farther down the search page. But DMV.ORG doesn't hide the fact it's not the state site. Every site link is clearly tagged with "The Unofficial Guide to the DMV."
Read Complaint Details
Complaint: I purchased a copy of my driving record and after I put in my billing information the website 404'd and then they sent me an email with a password that led to nowhere. I have no driving record. I am 50 dollars poorer. This company is a scam.
Desired Settlement: Either get me my driving record or give me my money. This company is a scam and I'll make sure none of my friends ever use it.
Business Response: ******,
We have emailed you twice (see the most recent below) and called and left a voicemail.
We apologize that you have not been satisfied with your service or purchase yet
at DMV.ORG we Do Not sell any products or services directly. Your purchase was
most likely made through a vendor that advertises on our website, yet we do not
have access to our vendor partners systems. In order to get you to the proper
place we need more information. See below..............******,
This is our second attempt to contact you. If we don't get an email today we will call you as well.
You BBB complaint is referenced below.
Without a reply we cannot direct you to the proper place to get your refund or record.
Please email us the one of following information:
* Company name as listed EXACTLY on your bank or card statement.
* Type of Product / Service.
* E-mail Subject Line as shown on your e-mail receipt.
**DO NOT** forward us any personal information (e.g., bank account, social security
Once we have this information, we’ll direct you to the appropriate provider and/or help
you resolve the issue.
**DMV.ORG does NOT sell any products or services directly**, but we will do our best to assist you.At DMV.ORG we either link you directly to your State operated website or offer partnerships with companies that provide valuable services to our users.
Visitor Support :)
************ • **************
Problems with Product/Service
Read Complaint Details
Complaint: I used this site to purchase a duplicate registration for my vehicle. They charged me $19.99 and $2.99. I never received my registration or any product. They just took my money. I've requested a refund twice and have not received any contact back from this company.
Desired Settlement: I would like the 19.99 and the 2.99 back.
Business Response: ****,
We apologize for the confusion. We replied to BOTH your emails. Same response each time. We DO NOT
sell any products or services directly. We only offer partners who advertise on our website or direct links
to your State operated DMV. In the State of AZ the only option we offer is instruction and links to your
State website, no outside vendors or third parties.
Here was our reply on both February 21st and February 26th:
Read Complaint Details
Complaint: I went on DMV.org to obtain my driving record around January 7,2015. I needed it for an internship i was applying for. I paid the $50 for my driving record to be emailed to me. Once I submitted my information into the website, I got directed to a page called backroundcheck.com that said that my driving record could take up to 72 hours to get. So i waited three days and didnt receive anything but i got charged the full amount. I went on dmv.org to the contact form to say that I didnt receive my driving record and that I needed it by the 15th. I did not receive any response back. After the 15th, I still did not receive any response or my driving record, so I emailed them again saying I wanted a refund. I am not sure if the website is a scam or just has bad costumer service. Either way I am uncomfortable that it has my personal information including my card information since I paid online. I am not happy.
Desired Settlement: I would like a full refund and for something to change so that this doesnt happen to other people.
We apologize for the inconvenience. We have contacted ********************
on your behalf and they are issuing a full refund. Please allow for 3 business days
for the refund to show on your account.
Regarding your concern about your personal information, we do not collect your
data. All information is captured by our partners purely for means of processing
your purchase. ******************** is a secured website and reputable company.
******************** is one of our advertising partners. We have no control
over their system or products or access to their records.
We have been partnered with Background Checks for years and in our experience
they are extremely responsive and offer a quality service. Instances like these
are rare and we do our best to resolve them immediately once notified.
DMV.ORG has been in operation for over 10 years. We are the #1 auto related
website in America and maintain an A+ rating with the BBB.
Also we have searched our records which show that our agent Jeff replied to your
original request on January 15th, explaining we needed more information and that
we do not sell any products or services directly.
Currently we do our best to reply to everyone in 48 hours or less, yet DMV.ORG
gets over 120million people to the site a year and so the number of questions we
receive is high, we're sure you understand.
We are working constantly to improve response time and get it to within
Vistior Support - ******@dmv.org
Read Complaint Details
Complaint: The site, DMV.org, represents themselves as a central location for DMV information for the state of Georgia and others. I followed the instructions for changing the address on my GA vehicle registration that they have on the site. In my state this needs to be done in a timely manner (first quarter) to qualify my family for a Homestead Tax exemption (>$1000 per year for my house). After some time I got a rejection for my address change from the GA DMV/DOR. I called the GA DMV/DOR and found out that DMV.org has no right to represent the state. If the information they present was correct I would not have missed the window of time to qualify for the Homestead Exemption tax for 2014. The site DMV.org should not pretend to represent the states if they have incorrect information and the BBB should not accredit an organization that, according to the GA DMV/DOR, has no right to represent the state of Georgia. Here is the page with the incorrect instructions: http://www.dmv.org/ga-georgia/change-address.php#GA-Vehicle-Registration-or-Title-Address-Change
Desired Settlement: The BBB reconsider accreditation for a site that to the average person appears to have information representing the states' DMV.
While we regret any inconvenience from information we post on our site, we’re not sure exactly that the complaint is.
Upon researching this matter we have found that the information on our website is in line with both the GA DOR and DDS. In summary, to change the address on your vehicle registration, Georgia’s DOR/DDS websites and our site, state that you must take multiple steps that include:
· Changing the address on your GA driver’s license or GA identification card.
o This step must be done first.
· Second you must change the address on your title and registration with a GA Tax Commissioner’s Tag Office.
o Some counties require that you do this in-person. It is best to contact your local Tax Commissioner’s Tag Office for more information on requirements.
· You will need to submit:
o A completed and signed Motor Vehicle Title/Tag Application.
o A valid GA driver’s license or ID card with your current name and address.
o If a bank or other financial institution is holding your title, you must apply for your address change through them.
· If you are applying for a new title you must pay an $18 fee.
The site pages where you can find this information are:
GA Address Change:
GA Vehicle change:
The reason for why the GA DOR/DDS rejected the change of address/vehicle change is beyond our scope but if he followed our guidelines, he should have been in compliance.
Again, we regret any inconvenience and if the complainant can provide more information as to why the GA DOR/DDS rejected his change of address, we’ll be glad to look further into this matter and see if we have indeed posted any erroneous information.
It is also not our intention to deceive anyone. We do not claim to represent the state of Georgia or any state agency. We have a Cavet boldly displayed on the top of our website which I have included as an Attachment.
Read Complaint Details
Complaint: Dmv.org opens automatically when you are searching for a government website. It is misleading and no where on the site does it state that you will be charged a fee for their services, no confirmation is given either. Your bank account is automatically charged without your knowledge.
Desired Settlement: That this company would practice honorable business by actually telling the consumer they are a service and not a government entity and not practice fraudulently taking money directly out of customers accounts without their knowledge or acknowledgement of some kind that is legal.
We received your message in regards to a charge on your account. This is a common error and we will do our best to assist.
So that you're aware, the DMV.org is a privately owned and operated website dedicated to providing users with DMV-related information. We are not affiliated with any state government agency. Also, we do not sell any products or services, we have no merchant account And our website is a FREE informational site. However we do have partnerships with companies that offer valuable services to our users. As such, when we have an issue like yours we take it very seriously and do all we can to help.
Whether the purchase was made through one of our approved vendors or not, we will do our best to guide you to a solution.
In order to help, we need the following information.
Ps. Often requests like yours come from people who were on another companies website, drivers-licenses.org or Car-registration.org (both are the same company). People often end up on our site in error attempting to get back to these other companies.
Read Complaint Details
Complaint: This company misleads people into thinking they are a DMV. Now they have a big banner at the top of the web page. They did not a year ago. They trick you into giving out your personal information then sell it to advertisers. Especially colleges. I get tons of phone calls and spam because of it.
Desired Settlement: Take me out of their database and apologizing for their shoddy business practices.
We received your message in regards to your personal information. We will do our best to assist.
So that you're aware, the DMV.org is a privately owned and operated website dedicated to providing users with DMV-related information. We do not sell any products or services, however we do allow vendors to advertise on our site. We are not affiliated with any state government agency.
We have over 5000 pages on our website and over 60 vendors so without more clarity I cannot direct you better.
All I can tell you is we personally do not have a data-base where were able to store peoples information. Usually when people contact us they have made a purchase and we can help them get back to the right site because they received an email from the other company or it shows on their bank statement.
Here are the other sites that many people end up on when looking to get their licenses or registration updated:
The information contained in this e-mail is confidential. DMV.org does not guarantee the integrity of any e-mails or attached files. The views or opinions expressed are the author's own and may not reflect the views or opinions of DMV.org. DMV.org does not warrant that any attachments, if any, are free from viruses or other defects. You assume all liability for any loss, damage or other consequences which may arise from opening or using the attachments. If you are not the intended recipient, any disclosure, copying, distribution, use, or any action you take or fail to take in reliance on it, is prohibited and may be unlawful. Please immediately notify us by telephone or return e-mail, destroy the original message, and retain no copy - on your system or otherwise.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I consider my complaint resolved.