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The So Cal Group

Phone: (714) 385-9776 View Additional Phone Numbers 265 S Anita Dr #130, Orange, CA 92868 http://www.SoCalGroupInc.com


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Description

This company offers customer acquisition services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The So Cal Group include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The So Cal Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 04/30/2009 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Tedford Picha
Contact Information
Principal: Mr. Tedford Picha
Number of Employees

1

Business Category

Advertising Agencies & Counselors Marketing Consultants Marketing Programs & Services

Alternate Business Names
The SoCal Group Inc The Southern California Group Inc

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    265 S Anita Dr #130

    Orange, CA 92868 (714) 385-9776 (714) 835-9779

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company misrepresented itself. They claimed to be with ATT, but in fact are a separate group. They submitted misinformation and caused Internet and phone service to be disconnected and created a mix up in accounts. ATT technician pointed out that order was placed by So Cal Group. We called So Cal group three times, each time they refused to discuss anything with us, but instead just hung up.

Desired Settlement: Pay damages for down time of employees that have not been able to do work because of lack of internet or phone service.

Business Response:

To whom it may concern,

After reviewing the complaint and speaking with our employee, we discovered that the order we placed on behalf of our client  did not go through.  An order been placed by another vendor, without our knowledge, so that order took precedence over our order, and ours was canceled.

Also, we do receive phone calls from customers sometimes. We did not receive any call from Mr. *********. There is another company in the area, The So Cal Group (that has a very similar name) to ours, The So Cal Group, Inc.  Perhaps Mr. ********* was calling  the wrong company, and that is why they hung up on him. If he had called us, we would have wanted to help him and make sure that the order went through correctly.

Please let us know if you have any other questions.

Best,
The So Cal Group Management Team

11/11/2013 Billing/Collection Issues