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San Diego, Orange and Imperial Counties

BBB Accredited Business since

Healthcare Success Strategies Inc

Phone: (949) 713-9500 8961 Research Dr #200, Irvine, CA 92618 http://www.healthcaresuccess.com

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Description

This company offers healthcare marketing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Healthcare Success Strategies Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Healthcare Success Strategies Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Healthcare Success Strategies Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 23, 2013 Business started: 02/07/2006 in CA Business started locally: 02/07/2006 Business incorporated: 02/09/2006 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Stewart Gandolf
Contact Information
Principal: Mr. Stewart Gandolf
Number of Employees

25

Business Category

Advertising Agencies & Counselors Marketing Consultants Marketing Programs & Services


Additional Locations

  • 8961 Research Dr #200

    Irvine, CA 92618

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
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  • Guarantee or Warranty

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Complaint Detail(s)

2/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This is my first complaint to BBB.Our medical practice consulted ****** ******, Co-Founder of Healthcare Success Strategies about the possibility of him helping us to create and market a new and original website for a new program in our medical practice. ****** was extremely pushy and extremely pressuring, all the while guaranteeing an extremely professional website, he sent a contract and kept pressuring me to sign it. Before we saw any work, ****** ****** and Healthcare Success Strategies charged the second payment even though I told him to hold off on any more charges (we had already been charged $6250 up front). We were charged another $3125 nonetheless. We were then presented with a first draft of a home page that looked extremely amateurish and an outline lifted from my own old website. The writing gave off a completely different message than what we had discussed. I complained to ****** who reassured me that this was just a rough draft, and again suggested we look at the websites on his website and that I should expect something of that quality. When I asked him about details we had spoken about like branding and logos, he got extremely angry and said that this would be more money.Two months later I kept getting emails from the writer, apologizing that he did not have any work ready, so yesterday I asked him exactly what he had ready. He sent nothing. ****** himself was miffed and sent an email saying that if the writer could not produce something immediately we would all assume nothing was done. With that email it seemed ****** ****** was contemplating a refund. Nine hours later ****** produced an email, with 13 pages attached that were mostly just plagiarized from my own OLD site. It conveyed little of what we had talked about and even got the name wrong! This was completely unacceptable I called ****** and offered to pay for what little work was done, he refused, and actually belittled me . I sent an email requesting we start over with a new writer. He did not respond.

Desired Settlement: I signed a contract for the creation of an original, professional grade website, However, the work that has been presented to me is unacceptable. I would like to pay for the work that was completed as of yesterday 12:45 Eastern. I imagine it is worth about $500.I am requesting a full refund of everything else I paid upfront. I had offered in good faith to try and start over but at this point I do not want to as ****** ****** has only been deceptive and most recently demeaning to me.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.