BBB Accredited Business since
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This company offers healthcare marketing services.
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A BBB Accredited Business since
BBB has determined that Healthcare Success Strategies Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Healthcare Success Strategies Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Stewart Gandolf
Number of Employees
Advertising Agencies & Counselors Marketing Consultants Marketing Programs & Services
8961 Research Dr #200
Irvine, CA 92618 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: This is my first complaint to BBB.Our medical practice consulted ****** ******, Co-Founder of Healthcare Success Strategies about the possibility of him helping us to create and market a new and original website for a new program in our medical practice. ****** was extremely pushy and extremely pressuring, all the while guaranteeing an extremely professional website, he sent a contract and kept pressuring me to sign it. Before we saw any work, ****** ****** and Healthcare Success Strategies charged the second payment even though I told him to hold off on any more charges (we had already been charged $6250 up front). We were charged another $3125 nonetheless. We were then presented with a first draft of a home page that looked extremely amateurish and an outline lifted from my own old website. The writing gave off a completely different message than what we had discussed. I complained to ****** who reassured me that this was just a rough draft, and again suggested we look at the websites on his website and that I should expect something of that quality. When I asked him about details we had spoken about like branding and logos, he got extremely angry and said that this would be more money.Two months later I kept getting emails from the writer, apologizing that he did not have any work ready, so yesterday I asked him exactly what he had ready. He sent nothing. ****** himself was miffed and sent an email saying that if the writer could not produce something immediately we would all assume nothing was done. With that email it seemed ****** ****** was contemplating a refund. Nine hours later ****** produced an email, with 13 pages attached that were mostly just plagiarized from my own OLD site. It conveyed little of what we had talked about and even got the name wrong! This was completely unacceptable I called ****** and offered to pay for what little work was done, he refused, and actually belittled me . I sent an email requesting we start over with a new writer. He did not respond.
Desired Settlement: I signed a contract for the creation of an original, professional grade website, However, the work that has been presented to me is unacceptable. I would like to pay for the work that was completed as of yesterday 12:45 Eastern. I imagine it is worth about $500.I am requesting a full refund of everything else I paid upfront. I had offered in good faith to try and start over but at this point I do not want to as ****** ****** has only been deceptive and most recently demeaning to me.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.