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Claims West Adjusters
Phone: (562) 303-4975 View Additional Phone Numbers 438 E Katella Ave #207, Orange, CA 92867
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
California Department of Insurance
Consumer Services Division, 300 S Spring St, Los Angeles CA 90013
Phone Number: 800-927-4357
Fax Number: 213-897-5961
The number is 2D53132.
Type of Entity
Business ManagementMr. Allen Connette, Owner Ms. Kim Wiggins, Customer Care
Number of Employees
Adjusters Insurance Services
THIS LOCATION IS NOT BBB ACCREDITED
438 E Katella Ave #207
Orange, CA 92867 (714) 993-1945 (966) 822-5549 (951) 735-6615 (714) 921-1122 (562) 303-4975 Directions
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Additional Phone Numbers
- (714) 993-1945(Phone)
- (966) 822-5549(Phone)
- (951) 735-6615(Phone)
- (714) 921-1122(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: When I hired Claims West to represent me against my homeowners insurance, ******** ***** explained that their fee was 10% of what the contractor got and that the contractor paid Claims West directly. He specifically told me that they did not take any percentage of the property loss money that I would get to replace property damaged. However, once my homeowners insurance sent Claims West a check for my personal property loss, Claims West kept 10% for themselves.
Desired Settlement: I would like to receive the 10% that they kept.
To whom it May Concern,
I have already talked with Ms. ******* regarding her complaint and she obviously is not satisfied with my response.
She contacted me to tell me she was unhappy with our fee for the total loss portion of her claim and that her grievance was that the rep for Claims West, ******** ***** did not inform her of the fee for said total loss.
When I asked Mr. *****, he informed me that he did in fact inform Ms. ******* of the fee for both dwelling settlement and contents.
Claims West did in fact negotiate a fair settlement for Ms. ******* for both the dwelling and Contents. We hired the assistance of a personal property expert, ****** ******** of Fire Help Services (562-2540541) who specializes in assisting homeowners with completing a total loss inventory for the purpose of providing documentation to the Insurance carrier so that the claim can be paid.
Please find attached a copy of our contract with Ms. ******* and it does in fact state the fee amount for monies when paid by the insurance company. If there was a stipulation for an omission of personal property fees then the contract would have been spelled out to note no charge on personal property.....which is not the case.
I hope this helps with the dispute and if you have any additional questions do not hesitate to call me or email
Better Business Bureau:
By the way, the contract attached to the response is the one that Mr. ******** signed with my husband, ****** *******, who is not on the title, loan, or the insurance policy for the house.
Wnen Mr. ***** originally spoke with Ms. *******'s husband in person about hiring Claims West, her husband had Ms. ******* on the phone. Mr. ***** explained about the fees for both dwelling and contents as are set forth in the contract. They both agreed to hire Claims West and Ms. ******* instructed her husband to sign where as Mr. ***** accepted the signature of Ms. *******s spouse. Mr. ***** did not have a copy of the policy or title. Once Mr. ***** was aware that Ms. ******* was only on title he felt comfortable with her husbands signature for two reasons, one that California is a common law state making his signature acceptable, and two he had Ms. *******'s mutual acceptance on the phone. Also State Farm accepted the signature and included Claims West on all checks, there by acknowledging the contract. One additional degree of the acceptance of the contract was the acceptance of payments by Ms. ******* that included Claims West Adjuster as a loss payee.