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          Do It Tennis has 1 locations, listed below.

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            • Do It Tennis

              2890 S Santa Fe Ave Ste 103 San Marcos, CA 92069-6000

              BBB Accredited Business

            Business ProfileDo It Tennis

            Sporting Goods Retail
            BBB accredited business

            Contact Information

            2890 S Santa Fe Ave Ste 103

            San Marcos, CA 92069-6000

            Visit Website
            Email this Business
            (760) 630-0638

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 10/24/2005

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers tennis racquets, bags, shoes, and other equipment.

            Business Details

            Location of This Business
            2890 S Santa Fe Ave Ste 103, San Marcos, CA 92069-6000
            Email this Business
            BBB File Opened:
            10/18/2005
            Years in Business:
            19
            Business Started:
            5/26/2004
            Business Incorporated:
            5/26/2004
            Accredited Since:
            10/24/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • NetVenture Inc
            Business Management
            • Mr. Derek Laffey, Director
            • Mr. Hans Joseph Paino, Director
            Contact Information

            Principal

            • Mr. Hans Joseph Paino, Director

            Customer Contact

            • Mr. Hans Joseph Paino, Director
            Additional Contact Information

            Fax Numbers

            • (760) 888-3582
              Primary Fax
            • (858) 225-3485
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/01/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I bought a tennis racquet in April 2022 and received it April 25, 2022.Requested warranty service in August 2022 and did not receive a response after getting an initial ask to provide more pictures.I contacted Yonex and they required me to contact Doittennis.Contacted them in Oct 24, 2022 over the phone and ***** from Doittennis said he'd reach out to Yonex. On Oct 26, he suggested I send the racquet so that Yonex can confirm the warranty.I sent the racquet on March 5, 2023 (received March 10, 2023) to DoitTennis.I got no response or communication from them from Oct 26 till April 29th, after several emails:- April 24th - asking for status - April 29th - asking for status again Doittennis rejected the claim as expired. The problem I have:- Doittennis have consistently avoided to communicate with me. - Doittennis have not informed me of any deadline. I have requested warranty and shipped the racquet well within the 1 year warranty that was advertised.- Doittennis did not inform me of the claim having expired, so I spend an additional $9.89 for return shipping.- Doittennis did not inform me of a problem when it received the racquet, even though I had included the emails, order number and reason for shipping the racquet back.Requesting refund for the original purchase price of $82
            Read More
            Read 8 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alicia D

            06/06/2023

            I ordered some *********************** dot tennis ***** from this company, online. They contact me and tell me that I have made this purchase in an error and they do not have the ***** in stock, although its showing available on their site. This is in April. They then give the option of a different brand of ***** or a refund. I opt for the different brand. The month of May goes by, still no *****. I reach out to them, and they tell me they are also out of stock of the Penn ***** and are awaiting a shipment. So again I wait the 1 week time they gave me, for them to get their shipment, 2 weeks later still no *****. I call them back they then avoid my calls, so I call from another number, all of sudden I get an answer. They're now telling me they're waiting to here back from their shipping department, at this point I ask for a refund which she says will take 2-3 business days, as if I haven't done enough waiting on these people. This is a poorly run business and you guys have your approval stamp on them. I think that should be reconsidered, considering how they conduct business.

            Do It Tennis Response

            06/07/2023

            Hello,We sincerely apologize for the negative experience with us. I can assure you that this is an out of the norm experience. I know that inventory for green dot ***** has been spotty lately. Please feel free to reach out to our customer support team and we would be happy to make this right by you. Phone: ************ Email: ******************************************

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

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