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      Country
          Country

          Find a Location

          New American Funding has 128 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforNew American Funding

            Mortgage Broker
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Commonwealth of Massachusetts v Broker Solutions Inc

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On January 26, 2023, Broker Solutions Inc entered into a Consent Order with the Commonwealth of Massachusetts. The Order settles allegations that the business facilitated an unlicensed mortgage lender and mortgage broker activity in Massachusetts when the business NMLS number was displayed on another entity's webpages and marketing materials. Under terms of the order, the business agrees to pay $25,000 in an administrative penalty, and refrain from facilitating unlicensed activity. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. 

            This action is final.

            See all additional business information

            At-a-glance

            Customer Reviews

            4.11/5stars

            Average of 587 Customer Reviews

            Customer Complaints

            158 complaints closed in last 3 years

            50 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/15/2004

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This offers offers mortgage broker services.

            Business Details

            This is a multi-location business.

            Find a Location

            New American Funding has 128 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              9/26/2013
              Years in Business:
              24
              Business Started:
              7/30/1999
              Business Incorporated:
              6/19/2002
              Accredited Since:
              9/15/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Broker Solutions Inc
              Business Management
              • Mr. Enrico Arvielo, Owner
              • Ms. Patricia Brown, Member
              • Ms. Christy Bunce, Member
              • Ms. Amy Dale, Manager
              Contact Information

              Principal

              • Mr. Enrico Arvielo, Owner

              Customer Contact

              • Mr. Enrico Arvielo, Owner
              • Ms. Patricia Brown, Member
              • Ms. Amy Dale, Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Customer Complaints

              158 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/13/2023

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Date beginning 2/22/23 until present. Discriminative mortgage lending practices. Lack of communication with my listing agent and attorney. Deceptive advise given to me as well.
              Read More

              Customer Reviews

              587 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Warren S

              1 star

              03/20/2024

              Do not work with New American Funding. They are the worst company that I have ever dealt with. Started a Heloc refinance with them at the end of January. Promptly sent them all the requested info and had to pay $450 for an appraisal. The loan officer that we were working with promised the world and left the company soon after we started the process. The communication was horrible and we had to keep following up with them.Another loan officer and a sales manager took over and asked for all of the same info. We were sent numerous copies of loan documents to sign with errors that were not corrected. The second loan officer left the company with no communication. The sales manager did not care nor take any responsibility, and blamed the lack of communication on the 2 loan officers that left. This was after I had spoken to him personally and ccd him on emails.The fact that 2 loan officers left the company so rapidly in succession, is a good indication of bigger issues with the company. Wasted a month and a half of our time and a $450 appraisal fee. Now working with another company that has excellent communication and client service.

              New American Funding Response

              03/28/2024

              We are truly sorry to learn about your recent loan experience with us. Please accept our sincere apologies for the inconvenience this may have caused. We have elevated this matter to upper management and would like to speak with you directly to review our findings.   Please contact our ************************** Team directly at *********************** for immediate assistance. We look forward to speaking with you soon.Respectfully, **************** Management

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              BBB Reports On

              BBB reports on known marketplace practices.

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