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Find a Location

New American Funding has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • New American Funding

      14511 Myford Rd Ste 100 Tustin, CA 92780-7057

      BBB Accredited Business
    • New American Funding

      2420 17th St Floor 3 Denver, CO 80202

    • New American Funding

      1850 Parkway Pl SE STE 510 Marietta, GA 30067-8244

    • New American Funding

      350 3rd Ave SW Unit 102 Cedar Rapids, IA 52404-2062

    • New American Funding

      401 S Park St Ste E Chewelah, WA 99109-9337

    Business ProfileforNew American Funding

    Mortgage Broker
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Commonwealth of Massachusetts v Broker Solutions Inc

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On January 26, 2023, Broker Solutions Inc entered into a Consent Order with the Commonwealth of Massachusetts. The Order settles allegations that the business facilitated an unlicensed mortgage lender and mortgage broker activity in Massachusetts when the business NMLS number was displayed on another entity's webpages and marketing materials. Under terms of the order, the business agrees to pay $25,000 in an administrative penalty, and refrain from facilitating unlicensed activity. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. 

    This action is final.

    See all additional business information

    At-a-glance

    Customer Reviews

    4.09/5stars

    Average of 578 Customer Reviews

    Customer Complaints

    156 complaints closed in last 3 years

    51 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/15/2004

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This offers offers mortgage broker services.

    Business Details

    This is a multi-location business.

    Find a Location

    New American Funding has 128 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • New American Funding

        14511 Myford Rd Ste 100 Tustin, CA 92780-7057

        BBB Accredited Business
      • New American Funding

        2420 17th St Floor 3 Denver, CO 80202

      • New American Funding

        1850 Parkway Pl SE STE 510 Marietta, GA 30067-8244

      • New American Funding

        350 3rd Ave SW Unit 102 Cedar Rapids, IA 52404-2062

      • New American Funding

        401 S Park St Ste E Chewelah, WA 99109-9337

      Headquarters
      14511 Myford Rd Ste 100, Tustin, CA 92780-7057
      BBB File Opened:
      9/26/2013
      Years in Business:
      24
      Business Started:
      7/30/1999
      Business Incorporated:
      6/19/2002
      Accredited Since:
      9/15/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Broker Solutions Inc
      Business Management
      • Mr. Enrico Arvielo, Owner
      • Ms. Patricia Brown, Member
      • Ms. Christy Bunce, Member
      • Ms. Amy Dale, Manager
      Contact Information

      Principal

      • Mr. Enrico Arvielo, Owner

      Customer Contact

      • Mr. Enrico Arvielo, Owner
      • Ms. Patricia Brown, Member
      • Ms. Amy Dale, Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      156 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/13/2023

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      Date beginning 2/22/23 until present. Discriminative mortgage lending practices. Lack of communication with my listing agent and attorney. Deceptive advise given to me as well.
      Read More

      Customer Reviews

      578 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kevin S

      5 stars

      04/14/2024

      Had an amazing experience working with NAF and i would recommend them to anyone looking to buy a home.

      New American Funding Response

      04/16/2024

      Thank you for the five-star rating and kind words for New American Funding.  We appreciate the recommendations and look forward to sharing your experience with our management team. Please let us know if we can be of further assistance. Respectfully, **************** Management  

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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