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      Country
          Country

          Find a Location

          Jewelry Exchange has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Jewelry Exchange

              15732 Tustin Village Way Tustin, CA 92780-4924

            • Jewelry Exchange

              12644 N. 28th Drive Phoenix, AZ 85029

            • Jewelry Exchange

              7747 Old Georgetown Rd Bethesda, MD 20814-6125

            • Jewelry Exchange

              5411 Beaumont Center Blvd Ste 716 Tampa, FL 33634-5207

            • Jewelry Exchange

              1805 Belt Way Dr Saint Louis, MO 63114-5815

            Business ProfileforJewelry Exchange

            Jewelry Stores
            Multi Location Business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers jewelry.

            Business Details

            This is a multi-location business.

            Find a Location

            Jewelry Exchange has 20 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Jewelry Exchange

                15732 Tustin Village Way Tustin, CA 92780-4924

              • Jewelry Exchange

                12644 N. 28th Drive Phoenix, AZ 85029

              • Jewelry Exchange

                7747 Old Georgetown Rd Bethesda, MD 20814-6125

              • Jewelry Exchange

                5411 Beaumont Center Blvd Ste 716 Tampa, FL 33634-5207

              • Jewelry Exchange

                1805 Belt Way Dr Saint Louis, MO 63114-5815

              Years in Business:
              42
              Business Started:
              10/23/1981
              Business Incorporated:
              10/23/1981
              Type of Entity:
              Corporation
              Alternate Business Name
              • The Jewelry Factory
              • GoldenWest Diamond Corp
              • The Jewelry Exchange
              • The Jewelry Source
              Business Management
              • Mr. William Doddridge, CEO
              • Mr. Mark Doddridge, CFO
              Contact Information

              Customer Contact

              • Mr. Mark Doddridge, CFO
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying and selling jewelry

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/07/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I placed Order Number: ****** for a 1ct diamond ring with a yellow gold band for a total of $1,098.First off, I get a text from someone at Jewelry Exchange trying to scam me by asking if a brown diamond that costs over $600 less than I paid for is fine and then attempts to upsell me to buy the item I actually paid for. I told them to look at the order again because I didn't order a brown diamond. So there's tip off #1 that your team is selectively scamming people.After texting back that it's the wrong diamond they send me a photo of a normal looking diamond but it was on a white band so I texted back I ordered a yellow gold band not a white gold band and they said that it will be switched to a yellow gold band before resizing.Yeah, so the ring comes today with a giant, ugly, big black dot growing in the middle, it's a defect and not what I ordered as it's worthless and you guys know that. Dumb brown diamond that costs $600 less is worth more than this defective diamond you scammed me with.It's a COMPLETELY different diamond than the one your employee texted me, the one he texted me (see screenshots) does not have this giant black dot in the middle, so whoever is working over there switched that diamond out with this worthless one.It's also on a white gold band instead of a yellow gold band despite someone over there getting texts from me indicating it's for a yellow band and that it would be a yellow band.Thankfully I took a photo of my order by the way because you scammers have no way for a custy to lookup and order and your login for accounts is completely broken and gives a 503 block error when attempting to login because it's so broken I guess some companies just get so big they can't properly manage themselves and their employees can feel free to selectively scam random people trying to have the happiest day of their lives?
              Read More

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tom T

              1 star

              12/22/2023

              The jewelry store is a is not a good store. I purchased a 4ct tennis bracelet on December 13 and contacted them 2 days later to find out about my order. They told me it was being shipped that day and told me it would arrive in 2 days. Did not receive it, so I contacted them and was told it was being shipped that day and I would receive it before Christmas. I called them back 3 days to tell them I did not receive it. He said I would not receive it before Christmas. He said If I changed it to a 4.5 ct he would over night it to me. I agreed to the more expensive bracelet. When I received it the next day they had charged me $55 for over night delivery. Even though they lied to me twice the had the nerve to charge me the shipping. I would not recommend this company nor would I ever use this business again. Beware they only post the 5 star reviews. You can get the rest of the reviews by by using there name reviews and you will get all of them.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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