This business is not BBB accredited.
BeverageFactory.com
Phone: (858) 653-5950 View Additional Phone Numbers 8510 Miralani Dr, San Diego, CA 92126 View Additional Email Addresses http://www.beveragefactory.com
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Description
This company offers beverage equipment and supplies.
BBB Accreditation
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for BeverageFactory.com include:
- Failure to respond to 1 complaint(s) filed against business
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Sales and Advertising Issues | 0 |
| Billing Issues | 0 |
| Delivery Issues | 0 |
| Service or Repair Issues | 3 |
| Order Issues | 0 |
| Product Issues | 0 |
| Customer Service Issues | 0 |
| Facilities Issues | 0 |
| Total Closed Complaints | 3 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint against BeverageFactory.com
Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 0 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 0 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on BeverageFactory.com
Additional Information
Type of Entity
Corporation
Business Management
Mr. Craig Costanzo, President Ms. Rayna Schrader, Customer Service RepresentativeContact Information
Business Category
Beer Dispensing and Cooling Equipment Wine Storage Winemaking Supplies Home Brewing Supplies Online Shopping Wine Cellar Service Establishment Equipment and Supplies Merchant Wholesalers (NAICS: 423850)
Alternate Business Names
Cydea IncAdditional Locations
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THIS LOCATION IS NOT BBB ACCREDITED
8510 Miralani Dr
San Diego, CA 92126 (800) 710-9939 (858) 653-5950 Directions
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Professional AffiliationsX
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Additional Email Addresses
- - Get a Quote
- - Technical Support (Profile)
- - Sales (Profile)
- - Customer Service (Profile)
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
| Customer Review Experience | Value |
| Positive Review | 5 points per review |
| Neutral Review | 3 points per review |
| Negative Review | 1 point per review |
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details
BBB Letter Grade Scale
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Star Rating scale
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BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Complaint Detail(s)
| 7/12/2023 | Service or Repair Issues | Read Complaint Details |
| 3/18/2023 |
Service or Repair Issues
|
Read Complaint Details
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Additional NotesComplaint: I purchased a KegCo HK-38 unit from KegCo/Beverage Factory in February 2021, and received in March/April 2021. I wanted to love this unitand did love this unituntil it would not cool anymore. Ive made it the centerpiece of my bar area.But the unit did not even last 2 years. The unit will not cool below ~46 degrees. I expected a lot more from a unit that cost $2,000. I just bought three new 1/6 kegs for my Super Bowl party when the unit stopped working, and we were forced to drink warm/foamy beer. I essentially lost over $300 worth of beer because of this defect.I reached out to KegCo/Beverage Factory (related entities), and they informed me that since the unit is out of warranty, they would not replace the unit. Kegco/Beverage Factory offered me two options: (1) hire a technician (at my own expense) to look at and diagnose the problem, and if it is the compressor, they will send me a new compressor (where I would have to cover the expense of installation); or (2) purchase a new cabinet only at a discounted rate of $500. I was also informed that these units should last a minimum of five years, but the company clearly does not stand by its products.I was surprised that the unit failed before even hitting the two-year **** after reading so many positive reviews on Beverage Factorys website (one of the reasons I purchased the unit over competitor products). After further investigation, it seems this is a prevalent problem that have been reviewed elsewhere (but suspiciously, never on the Beverage Factory Website). BUYER BEWARE of the Beverage Factory Reviews. Desired Settlement: Replacement; No settlement requested - for BBB information only Business Response: Hello Thank you for contacting us, we did miss the original emails as they were being handled by someone in the organization that is no longer working here. We resolved this with the customer last week. We have sent the customer a new unit, free of charge, with a tower insert to assist with the built-in application. We are picking up his old unit as well. We had tried to resolve this with discounting a new unit since it was out of warranty, please see the email message below. Please let me know if we can provide any additional information to note on our account as we resolved this with a free unit. Thank you ************************; |
| 7/12/2021 |
Service or Repair Issues
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Read Complaint Details
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Additional NotesComplaint: Original purchase made through Amazon from Beverage Factory for (2) Allavino units. One 15" Allavino Wine Dual Zone Cooler Model #VSWR30-2SSRN and One FlexCount 15" Allavino Beverage Cooler Model #VSBC15-SSLN. Product was stored new in box in proper upright position until end of July and installed after home remodel completed. The FlexCount Beverage Cooler started failing and not cooling to desired temperatures and I contacted Customer Support. I was connected to the product manager ******* and after describing the problem he suggested parts for repairing the issue myself because no refrigeration repair services in my area were familiar with or willing to touch the unit. The service and repair company that The Beverage Factory told me to contact told me over the phone he knows nothing about the unit and wishes they would stop referring him as a repair option. I purchased parts as suggested no instructions, no idea how repair. Was told this should not fail within 5 years by PM. |
Customer Review(s)
Customer Reviews Summary
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