Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Portfolio has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePortfolio

            Auto Service Contract Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            25541 Commercentre Dr Ste 100

            Lake Forest, CA 92630-8897

            Visit Website
            Email this Business
            (800) 705-4001

            Business hours

            8:00 AM - 4:30 PM
            Business Hours
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            This business has 0 reviews

            Be the First to Review!

            Customer Complaints

            121 complaints closed in last 3 years

            49 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 9/30/2005

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers protection products such as ancillary contracts and service contracts for automobiles, motorcycles, RV's, and travel trailers. 

            Business Details

            This is a multi-location business.

            Find a Location

            Portfolio has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              25541 Commercentre Dr Ste 100, Lake Forest, CA 92630-8897
              Email this Business
              BBB File Opened:
              1/18/2007
              Years in Business:
              30
              Business Started:
              4/19/1994
              Business Incorporated:
              7/7/2016
              Accredited Since:
              9/30/2005
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Portfolio Services Limited Inc
              • Portfolio Insurance Services Inc
              • Portfolio SE Inc.
              • Express Systems Inc
              • CA DBA Express Systems Insurance Services Portfolio SE Inc
              • CA DBA Portfolio Insurance Services Inc
              • NWAN Inc
              • Folio Protection Company Inc
              • Portfolio Holding Inc
              Hours of Operation

              Primary

              M:
              8:00 AM - 4:30 PM
              T:
              8:00 AM - 4:30 PM
              W:
              8:00 AM - 4:30 PM
              Th:
              8:00 AM - 4:30 PM
              F:
              8:00 AM - 4:30 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Maysoon Ben-Ghaly, Director of GAP & Protection Claims
              • Mr. Brent Griggs, President/CEO
              • Mr. Tariq Kamal, Director of Marketing & Advertising
              • Mr. Neil Payne, VP of Claims
              • Ms. Trini Gutierrez, GAP & Theft Supervisor
              Contact Information

              Principal

              • Ms. Maysoon Ben-Ghaly, Director of GAP & Protection Claims
              • Mr. Brent Griggs, President/CEO

              Customer Contact

              • Ms. Maysoon Ben-Ghaly, Director of GAP & Protection Claims
              • Ms. Trini Gutierrez, GAP & Theft Supervisor
              Additional Contact Information

              Fax Numbers

              • (480) 897-7507
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              121 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/21/2023

              Complaint Type:
              Order Issues
              Status:
              Resolved
              Took my car to a **** dealership. The service contract company wont pay the service rate, anywhere around my area. They want to seventy five dollars an hour which not near the labor rate of two hundred and twenty five dollars. I have multiple phone calls in and they said thats all they are willing to pay.
              Read 120 More Complaints

              Customer Reviews

              0 Customer Reviews

              What do you think? Be the first to review!

              How BBB Processes Complaints and Reviews

              Start a Review

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.