Business ProfileforKearny Mesa Ford

I have never encountered such horrible treatment by an employee at a service center before. I have had mechanical work done twice by the Kearny Mesa Ford service center in the past year, & both of my appointments were with ****. In my first experience, he was dismissive & short, but I didn't think much of it at the time; I just attributed it to potentially being busy/over-worked. About 6 months later, I made another apt to bring my **** sedan in for a diagnostic service, because there was a serious concern with my vehicle (suddenly dying/stalling out on the freeway). Once again, my apt was with ********* instantly remembered him from the last time. Although he was ~30 minutes late to my appointment, I got. a chance to observe him interacting with the customer ahead of *** **** seemed pleasant/kind with that customer. So, I felt optimistic about my upcoming appointment with him too. **** was exceptionally rude. I cannot stress enough how unprofessional & simply mean this man is. It honestly felt intentional & I truly believe that he has biases that should be addressed by his superiors before continuing to provide services to the public. Because of the space limits, I will only describe 1 specific encounter, but there were several & I hope to get the opportunity to discuss this more with the leadership because **** is a problematic ************ worry that there is a pattern of bad/biased ************* should be properly documented and addressed. After my interaction with ****, I quickly took notes while it was still fresh. In discussing the problems with my vehicle with ****, I was honestly not understanding the differences in service options. I asked clarifying questions, bc I was worried about the diagnostics not picking up the problem bc the engine light comes & goes, & of course the day of the appointment it was off. His response "Yeah, I have tried explaining it to you, and you just arent getting it. I dont know what I can do to make you understand."