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Velocity Contracting Ltd

(306) 933-33273335 C Wells Ave, SaskatoonSK S7K 5W6http://www.velocityservices.ca

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BBB Accreditation

Velocity Contracting Ltd is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Velocity Contracting Ltd's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
04/29/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Inappropriate behavior by customer service personnel

Complaint: Unauthorized taking away of OLD DOORS from a customer after putting in a NEW REPLACEMENT DOOR.
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I went to *************************************** to buy a new replacement door for my front and newly created garage door.
********** agent set me up with VELOCITY CONTRACTING LTD. to install the said doors.
Some time in the Fall, they initially installed the NEW front door after removing the OLD front door. OLD DOOR was in pretty good shape with no noted damage seated against my garage walls, witnessed by my brother and mother who were on site during the installation. After the installation, unknown to the owners, the service men from this company took this door and brought home with them fetch and carried on their truck.
Complaints were brought up to the OWNER/CONTRACTOR which he initially was strongly dismissing but later agreed to replace it back with something of its kind but mentioned to wait until available. OWNER/CONTRACTOR was then offering one door to me but different kind because this door that's available swings/open differently from the original. I refused and patiently waited for another possible replacement which took months until a few days ago.
OWNER/CONTRACTOR sent me text messages over phone stating "Discount settlement" after claiming that he doesn't have a replacement door of that same nature. I canvassed the price at ********** of same door tagged at ~$1300.00Cdn. OWNER/CONTRACTOR offered me $500.00 discount which I turned down. I was asking for $900.00 but he is bargaining to meet at $700.00 because apparently he did an extra work framing/fitting in my garage door. I turned down his offer because his pricing quote for 2 door jobs was made after he made a "thourough" assessment. I answered back " Sorry ****, u came ahead of time and assessed it and gave ur price. I agreed and I signed up. Except that I did not sign up for taking away my old doors. OWNER/CONTRACTOR texted back, " How will you be paying the balance. I need the a signed waiver and a payment ASAP. Another text came from OWNER/CONTRACTOR, "Draft change order for ****** for 900 less. I need a waiver and payment info. ****************************************************************

Initial Business Response
Included in every ********** installation services contract pricing, is the removal and disposal of the customer's old product. The customer may not have been made aware of this, and the service provider was not made aware of the fact that the customer did not want his old door removed and disposed of. At the time of installation, the frame of the old door came out in pieces as is the case with many installation applications, and was not salvageable. Once it was made clear to Velocity that the customer did not want his old door removed and disposed of, the slab was returned to the customer. Before receiving this complaint through the Better Business Bureau, Velocity made arrangements with the customer to credit his contract amount by 1320.00 after tax. Velocity is awaiting the customer to sign off on this credit and return to us for processing in order to conclude his contract.

Initial Consumer Rebuttal
(The consumer indicated he/she DID NOT accept the response from the business.)
The OWNER/CONTRACTOR ******************************* was not on site when the door was taken out. There were 2 witnesses onsite when the doors and frame came out which were completely intact.
********************* no product nor unit should be taken out from the owner's vicinity without their permission.
It is clearly evident from the ********** INSTALLATION SERVICES contract that there was no mention of disposal of goods in good condition resulting from the installation.
**************************************************************************************************************************************************************************************** All I want is the door/frame to be recovered for my other project. It took them ~3 long months in search for a replacement until he started bargaining for a settlement with me.
************************************************************************************************************************************************************************************************************************************************************************************************************************************
I have settled to agree accepting a $1320.00 replacement to cut things short but I am not amenable to him saying that the door was in pieces after removal. **************
There is nothing in the contract about taking away old doors/frame in good shape. *************.

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Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

04/20/2012Problems with Product / Service

Industry Comparison| Chart

Windows, Home Improvements, Doors

Additional Information

top
BBB file opened: 24/06/2009Business started: 01/05/1998
Type of Entity

Corporation

Incorporated: April 2003, SK

Contact Information
Principal: Mr. Doug Struhar (President)
Number of Employees

5

Business Category

Windows, Home Improvements, Doors

Products & Services

This company states they offer windows and doors, renovations and carpentry.

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Map & Directions

Map & Directions

Address for Velocity Contracting Ltd

3335 C Wells Ave

Saskatoon, SK S7K 5W6

To | From

LocationsX

1 Locations

  • 3335 C Wells Ave 

    Saskatoon, SK S7K 5W6(306) 933-3327

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Saskatchewan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Velocity Contracting Ltd is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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