BBB Business Review

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This business is not BBB accredited.

Harbor Freight Tools

Additional Locations

Phone: (800) 905-5464 Fax: (800) 905-5215 View Additional Phone Numbers 26541 Agoura Rd., Calabasas, CA 91302 View Additional Email Addresses http://www.harborfreight.com/


Click for BBB Rating on Harbor Freight Tools

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a wide array of tools via retail and internet.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


BBB Complaint Information

Find aggregate BBB complaint information for Harbor Freight Tools. BBB of Los Angeles and Silicon Valley has the full report as that BBB handles all complaints for Harbor Freight Tools.


Additional Information

BBB file opened: August 01, 1983 Business started: 01/01/1968 Business started locally: 01/01/1968 Business incorporated 01/01/1968 in
Type of Entity

Corporation

Business Management
Mr. John Batten, VP Marketing Mrs. Theasha Gonzales, Claims Specialist Ms. Elsa Gonzalez, Purchasing Ms. Alissa Hayden, Internet Marketing Mr. Eric Smidt, CEO and President Customer Support Customer Support Ms. Martha Wachter, Legal Dept
Contact Information
Customer Contact: Ms. Karin Moon, Corporate Customer Service
Business Category

TOOLS - HAND WOODWORKING TOOLS - RETAIL TOOLS - HYDRAULIC TOOLS - PNEUMATIC TOOLS - POWER ACTUATED SAWS TOOLS - CUTTING TOOLS - ELECTRIC


Customer Review Rating plus BBB Rating Summary

Harbor Freight Tools has received 4.11 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.