BBB Business Review
BBB Accredited Business since
Phone: (800) 301-5905 Fax: (888) 326-1079 3905 State Street, Ste. 7-228, Santa Barbara, CA 93105
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This company's business is Child Protection Services. Kids Live Safe is an organization focused on delivering technology based solutions to American families. Since 2009, Kids Live Safe has provided web-based family protection tools to safeguard children. Kids Live Safe empowers parents by taking control of the safety of their children.
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A BBB Accredited Business since
BBB has determined that KidsLiveSafe.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for KidsLiveSafe.com include:
- 29 complaint(s) filed against business
Factors that raised the rating for KidsLiveSafe.com include:
- Length of time business has been operating
- Response to 29 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||29|
Additional Complaint Information
In June of 2014 the BBB asked the company to address concerns from consumers that after visiting the website and searching for predators in their local area, the consumers subsequently received emails from various third parties that do business with this company. The company describes this in their Terms and Conditions and consumers are given an option to, "opt-out" of the third party emails.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementCustomer Service
Alternate Business NamesKids Live Safe, LLC
In January of 2015 Kids Live Safe was victimized by an email scam. Mass numbers of emails were sent out claiming to be from Kids Live Safe. These emails contain several clickable links. Some links direct the user to the Kids Live Safe website (to legitimize the email) while other links (the scam links) infect the user’s computer with malware (even if the user ultimately ends up on a legitimate website). Once the malware has been installed on the user’s computer it will attempt to search for stored information such as user names, passwords and credit card numbers. Please note, this phishing scam is in no way associated with Kids Live Safe. Kids Live Safe is deeply sorry for any issues this may have caused the public. You can go to www.kidslivesafe.com for the official Kids Live Safe website.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview