BBB Business Review

BBB Accredited Business since

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Description

This company's business is Child Protection Services. Kids Live Safe is an organization focused on delivering technology based solutions to American families. Since 2009, Kids Live Safe has provided web-based family protection tools to safeguard children. Kids Live Safe empowers parents by taking control of the safety of their children.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that KidsLiveSafe.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for KidsLiveSafe.com include:

  • 29 complaint(s) filed against business

Factors that raised the rating for KidsLiveSafe.com include:

  • Length of time business has been operating
  • Response to 29 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 10
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 29

Additional Complaint Information

Some of the complaints processed by the BBB show consumer confusion when subscribing to their $1 trial membership and the terms of use, specifically regarding cancellation.  As the Kids Live Safe terms of use and follow up welcome email states, consumers should understand that when signing up for the $1 trial membership this includes access to all member benefits for a 7 day period.  After that period expires, unless you cancel your membership before, the company will continue to protect your designated addresses and offer all of their tools and benefits at the rate of $29.97/mo or $59.98/year. The BBB suggests reading the terms of use carefully so that you are well aware of what you are signing up for and that you understand you will be automatically billed if you do not cancel your trial membership during the trial period.  Kids Live Safe has requested that consumers contact the company at support@kidslivesafe.com or 1-800-301-5905 before filing a complaint with the BBB to attempt to resolve all concerns to the satisfaction of the consumer.

In June of 2014 the BBB asked the company to address concerns from consumers that after visiting the website and searching for predators in their local area, the consumers subsequently received emails from various third parties that do business with this company.  The company describes this in their Terms and Conditions and consumers are given an option to, "opt-out" of the third party emails.

Customer Reviews Summary Read customer reviews

1 Customer Review on KidsLiveSafe.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: September 26, 2011 Business started: 03/01/2009 Business started locally: 03/01/2009 Business incorporated: 08/05/2009 in
Type of Entity

Corporation

Business Management
Customer Service
Business Category

SAFETY CONSULTANTS

Alternate Business Names
Kids Live Safe, LLC
Additional Information

In January of 2015 Kids Live Safe was victimized by an email scam. Mass numbers of emails were sent out claiming to be from Kids Live Safe. These emails contain several clickable links. Some links direct the user to the Kids Live Safe website (to legitimize the email) while other links (the scam links) infect the user’s computer with malware (even if the user ultimately ends up on a legitimate website). Once the malware has been installed on the user’s computer it will attempt to search for stored information such as user names, passwords and credit card numbers.   Please note, this phishing scam is in no way associated with Kids Live Safe.  Kids Live Safe is deeply sorry for any issues this may have caused the public.  You can go to www.kidslivesafe.com for the official Kids Live Safe website.


Customer Review Rating plus BBB Rating Summary

KidsLiveSafe.com has received 4.15 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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