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BBB Business Review

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BBB Accredited Business since

Good Sam Enterprises, LLC

Additional Locations

View Additional Phone Numbers 64 Inverness Drive East, Englewood, CO 80112 View Additional Email Addresses http://www.goodsam.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Good Sam Enterprises (GSE) and its wholly owned subsidiaries, serve the safety, security, comfort, and convenience needs of the North American outdoor and recreational vehicle market. The goal is simple: GSE makes RV ownership and the RV lifestyle more enjoyable. With various companies, brands, products and services, GSE targets almost every aspect of this diverse and dynamic niche market.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Good Sam Enterprises, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Good Sam Enterprises, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 49 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

49 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 6
Delivery Issues 1
Guarantee/Warranty Issues 9
Problems with Product/Service 24
Total Closed Complaints 49

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Good Sam Enterprises, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 30, 1998 Business started: 01/02/1966 in CA Business started locally: 01/11/1979 Business incorporated 11/03/1986 in DE
Type of Entity

Corporation

Business Management
Ms. Jyl Shute, Director, Client Service Mr. Steve Adams, Owner Ms. Robyn Barnes, Client Relations
Contact Information
Principal: Ms. Jyl Shute, Director, Client Service
Business Category

ROAD SERVICE - AUTOMOTIVE RETAIL STORES CAMPERS - DEALERS CLUBS MAIL ORDER & CATALOG SHOPPING CAMPERS - SERVICE & REPAIR

Alternate Business Names
Affinity Group, Inc. Coast to Coast Resorts The Good Sam Club

Customer Review Rating plus BBB Rating Summary

Good Sam Enterprises, LLC has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.