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Good Sam Enterprises (GSE) and its wholly owned subsidiaries, serve the safety, security, comfort, and convenience needs of the North American outdoor and recreational vehicle market. The goal is simple: GSE makes RV ownership and the RV lifestyle more enjoyable. With various companies, brands, products and services, GSE targets almost every aspect of this diverse and dynamic niche market.
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A BBB Accredited Business since
BBB has determined that Good Sam Enterprises, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Good Sam Enterprises, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 52 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||32|
|Total Closed Complaints||52|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Business ManagementMs. Jyl Shute, Director, Client Service Mr. Steve Adams, Owner Ms. Robyn Barnes, Client Relations Jonathen Lannen, Director of Customer Service
ROAD SERVICE - AUTOMOTIVE RETAIL STORES CAMPERS - DEALERS CLUBS MAIL ORDER & CATALOG SHOPPING CAMPERS - SERVICE & REPAIR
Alternate Business NamesAffinity Group, Inc. Coast to Coast Resorts The Good Sam Club
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview