This business is not BBB accredited.
Speedi/Rescue Rooter CompanyAdditional Locations
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This company offers residential and commercial plumbing construction, service and repair.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Speedi/Rescue Rooter Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Fax Number: (805) 983-3921
The number is 765155.
Type of Entity
Business ManagementMs. Tina Currie, Lead Bookkeeper Anthony Escandon, Manager Ms. Lisa Eutsler, Assistant Bookkeeper Mr. William LeBaron, COO Customer Support
Alternate Business NamesRescue Rooter Service Master Speedi Rooter
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BBB Complaint Process
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Additional Phone Numbers
- (805) 497-0808(Phone)
- (805) 648-9965(Phone)
- (805) 648-9965(Phone)
- (805) 488-9944(Phone)
- (805) 656-5601(Phone)
- (805) 685-2382(Phone)
- (805) 965-0558(Phone)
- (805) 969-7638(Phone)
- (805) 684-6218(Phone)
- (805) 648-9964 (Fax)
- (805) 639-9373 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I needed a camer video (DVD) of my main sewer line and a 3 page report filled out by plumbing company (plumber). This is now a law required when selling house in Ventrua county. All plumbers that serve Ventura were advised of this law in February 2014. The plumber thought all I needed was the invoice. He charged me $275.00. I also had a leak under the kitchen sink. He replaced the basket stainer with a new one. Still leaks. That cost me $200.00, I 've called and e-mailed company. Called corporate office ###-###-#### only get a machine, no call back.
Desired Settlement: A full refund or a DVD of sewer line (main) (required by city of Ventua) and 3 page report filled out.
March 19, 2015
BBB of the Tri-Counties
RE: Better Business Bureau ID# 10530183
American Residential Services, LLC D/B/A Rescue Rooter (“ARS”) has received your email dated March 12, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
We have been in communication with Mr. ******* and have reached an amicable resolution.
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at ###-###-####.
Corporate Customer Relations Supervisor
Read Complaint Details
Complaint: On Wednesday, July 3rd, we contacted Rescue Rooter to come and provide services to unclog our main line. They arrived exactly when they said they would. The tech came and snaked our main line. Then another guy came by, who claimed he was the Field Operations Manager,and he told us he would need to send the camera down the lines to see the problem. He ran the camera down the main line from the clean out port and then he told us that we had a cracked ("V shaped") pipe near the street and that they would start work right now and fix it....for $6,000 or hydro-jet it for $1700! They then recommended that we finance with them or apply for "1 year same as cash" and that they can start work if we were "pre-approved". In the end, there was no broken pipe; but there was a U joint which was filled with roots. The "bait and switch" method that they used as well as the obsurdly over-inflated price for the job is the reason why we are filing this complaint. It is extremely bad business practices to prey on the unknowing and also to increase profit margins by over-inflating prices.The website says "Fast affordable Licensed Plumbers", but obviously the affordable portion is part of their bait and switch tactic too.
Desired Settlement: The market rate for this particular job is $1k to $2k; therefore, we should be billed accordingly.
We are in receipt of your email dated July 9, 2013 regarding the above captioned complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond.
ARS (DBA Rescue Rooter) has not provided the following below to confirm that the work has been done and completed.
As we stated in our response on 7/25/2013, we would like ARS to supply us with the following below to *************@gmail.com or **** ********* *** Winnetka, Ca 91306:
1. Copies of the signed cancellation waiver
2. Copy of the signed work order.
3. Evidence of a cracked pipe and disposal of pipe
4. Invoice or receipt of the piping purchased to be installed
5. Proof that the job was completed
6. List of all the workers who worked on the job and cost of labor
7. Signed copy of invoice # 8104-266356
We are in receipt of your email dated August 21, 2013 regarding the above captioned complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond.