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BBB Business Review

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BBB Accredited Business since

Patio Pacific, Inc.

Additional Locations

View Additional Phone Numbers 202 Tank Farm Road Unit F1, San Luis Obispo, CA 93401 View Additional Email Addresses http://enduraflap.com/ View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

What happens when you sell pet doors for over 30 years? You learn more about pet doors than you ever thought was possible and, in the meantime, you create a website that explains everything. That’s PetDoors.com, we are confident you won’t be able to find anyone who knows more about doggy doors than we do; we have seen everything and answered just about every question possible.
At PetDoors.com, we love pets. We love dogs so much that several are official members of our staff. Every day is a “Bring your dog” day at PetDoors.com and this allows us to constantly test our products with real puppy expertise. As if 5 office dogs were enough, we also have Bruno, our pet door simulator that can open and close a flap over 10,000 times per day.
The company that eventually became PetDoors.com started in 1976 and has made over 500,000 dogs happy and owners liberated. We are located in San Luis Obispo, California which is definitely a dog lover town! 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Patio Pacific, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Patio Pacific, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Patio Pacific, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 16, 1999 Business started: 10/10/1974 Business started locally: 10/10/1974
Type of Entity

Corporation

Business Management
Mr. Alan Lethers, President Mr. Nick Pullano, General Manager Customer Support
Contact Information
Customer Contact: Mr. Nick Pullano, General Manager
Business Category

PET SUPPLIES & FOODS - RETAIL DOORS - PATIO

Products & Services

Patio Pacific, Inc. sells the following brand(s): Animate, Bug Off, Bug Warden, Carlson, Cathole, CRC, Gateway, Gun Dog, Hale, High Tech Pet, Ideal, Magnador, Mason Company, Patio Pacific Endura Flap, Patio Pet Door Company, Pet Door Guys, PetSafe, Plexidor, Pozzy Pet, Pride, Staywell, SureFlap, Watchdog Security

Patio Pacific, Inc. offers the following product(s): Any time of dog door or cat door imaginable.

Method(s) of Payment

Visa

Mastercard

American Express

Discover

PayPal

eCheck

Refund and Exchange Policy
If you are not satisfied with your purchase for any reason, please call PetDoors.com for a Return Merchandise Authorization number (RMA number) within 30 days of receipt for a full refund less original shipping charges. We will use the RMA number to ensure your return is processed correctly. We expect returned goods to be in original, resalable condition. We process returns Tuesday through Friday except for holidays and generally expect that returns are processed by the next processing day after receipt.
The return period is extended to 90 days for any product that is based upon the Endura Flap™ and for all Plexidor and High Tech Pet products.
Product that is returned missing parts, with weather-strip attached, scratched "used" flaps and so on may be refused for return or the return amount may be reduced by the labor and parts needed to make the product like new. If we need to refurbish your returned product, your refund may be delayed.
Some manufacturers have more stringent return policies which we are required to follow. These are identified in the warranty information for each manufacturer. Please understand that we are bound by these requirements. We also have a "Restocking Fees" page that may be accessed from all category pages that identifies those companies that impose restocking or other fees which we must pass on.
Please note that you may not return an item that has been built 'custom' for you. Nor may you return a pet door that has been obviously installed or used by your pets.
In a case where PetDoors.com has not charged ground shipping on the product, the original shipping charge will be deducted from the refund in case of a return.
Call us at (800) 826-2871 for help before you decide to give up on your pet door. There are many tips, tricks and techniques that we can help you with to get a satisfactory result to an installation problem. Or you can email your question to sales@petdoors.com
Alternate Business Names
America's Finest Pet Doors America's Pet Door Outlet PetDoors.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.