BBB Business Review

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This business is not BBB accredited.

Triton Imaging Systems

Additional Locations

Phone: (800) 228-9585 Fax: (805) 376-8206 View Additional Phone Numbers 31320 Via Colinas Suite 103, Westlake Village, CA 91362 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company's nature sells printing supplies.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Triton Imaging Systems include:

  • 74 complaint(s) filed against business
  • Failure to respond to 6 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Triton Imaging Systems include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

74 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 29
Billing/Collection Issues 34
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 74

Additional Complaint Information

On June 18th, 2013 the BBB contacted this company regarding a pattern of complaints wherein complainants allege that calls have been placed to their businesses regarding computer printer supplies then later invoices arrive for supplies that were never ordered.  The invoices are often (allegedly) billed to employees who are not authorized to purchase supplies.  The company responded to the BBB that they contract with a company in the Phillipines who contacts potential new customers and representatives of this company have been known to divert from the approved script.  As of June of 2015 the company continues to use the services of the company in the Phillipines.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Triton Imaging Systems
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: July 21, 2004 Business started: 01/01/2004 Business started locally: 01/01/2004
Type of Entity


Business Management
Mr. Robert DeSimone, President Ms. Tina Ellis, Assistant Controller Steve Goumas, Owner Alicia Jorgensen, General Manager Sumant Patel, General Manager nick sarillo, Owner Mr. Ted Winter, Customer Service Mr. Ted Winter, General Manager
Contact Information
Customer Contact: Mr. Ted Winter, General Manager
Business Category


Customer Review Rating plus BBB Rating Summary

Triton Imaging Systems has received 1.44 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.