BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Guitar Center is home to a huge selection of popular guitars, basses, amplifiers, keyboards, workstations, drums, percussion, microphones, PA systems, DJ equipment, stage lighting, recording software, studio gear and more. Backed by over 240 stores across the country, GuitarCenter.com offers fast and easy ways to find all the gear you need in one place. While many popular instruments are available for same-day pickup at a store near you, they also offer free shipping on thousands of items to the Guitar Center location of your choice.
Request a Quote
A BBB Accredited Business since
BBB has determined that Guitar Center Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Guitar Center Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 135 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||67|
|Total Closed Complaints||135|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
Business ManagementWhitney Colon, Customer Supervisor Manager Customer Support
MUSICAL INSTRUMENTS - SUPPLIES & ACCESSORIES PIANOS SOUND SYSTEMS & EQUIPMENT ONLINE RETAILER GUITARS & AMPLIFIERS MICROPHONES
Alternate Business NamesGuitar Center Management Simmons Drums The Guitar Center
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview