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Description

Guitar Center is home to a huge selection of popular guitars, basses, amplifiers, keyboards, workstations, drums, percussion, microphones, PA systems, DJ equipment, stage lighting, recording software, studio gear and more. Backed by over 240 stores across the country, GuitarCenter.com offers fast and easy ways to find all the gear you need in one place. While many popular instruments are available for same-day pickup at a store near you, they also offer free shipping on thousands of items to the Guitar Center location of your choice.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Guitar Center Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Guitar Center Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 135 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

135 complaints closed with BBB in last 3 years | 55 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 9
Delivery Issues 16
Guarantee/Warranty Issues 10
Problems with Product/Service 67
Total Closed Complaints 135

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Guitar Center Inc
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 7
Total Customer Reviews 11

Additional Information

BBB file opened: November 27, 2002 Business started: 01/01/1959 in CA Business started locally: 01/01/1959 Business incorporated 10/17/1996 in CA
Type of Entity

Corporation

Business Management
Whitney Colon, Customer Supervisor Manager Customer Support
Contact Information
Customer Contact: Whitney Colon, Customer Supervisor Manager
Business Category

MUSICAL INSTRUMENTS - SUPPLIES & ACCESSORIES PIANOS SOUND SYSTEMS & EQUIPMENT ONLINE RETAILER GUITARS & AMPLIFIERS MICROPHONES

Alternate Business Names
Guitar Center Management Simmons Drums The Guitar Center

Customer Review Rating plus BBB Rating Summary

Guitar Center Inc has received 4.1 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.