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BBB Business Review

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BBB Accredited Business since

Tools 2 Succeed, Inc.

Phone: (818) 581-4888 Fax: (818) 306-5299 View Additional Phone Numbers 638 Lindero Canyon Rd Ste 233, Oak Park, CA 91377 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Tools 2 Succeed offers leadership development training, Sexual Harassment AB1825/AB2053 training, executive coaching, and outplacement services to facilitate organizational growth and change.  They are a Channel Partner of Skillsoft, the world leader in e-Learning, and offer online courses from leadership development to human resource management to project management (PMI PDUs).  Tools 2 Succeed is an Approved Provider of the HR Certification Institute (HRCI), offering low-cost programs for HRCI recertification credit, in addition to e-Learning courses for PHR (Professional in Human Resources) and SPHR (Senior Professional in Human Resources) certification preparation.  Tools 2 Succeed is also an Approved Provider of the Society for Human Resource Management (SHRM), offering low-cost programs for SHRM recertification credit.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tools 2 Succeed, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Tools 2 Succeed, Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 8

Additional Information

BBB file opened: March 13, 2013 Business started: 02/03/2002 in CA Business started locally: 02/03/2002 Business incorporated 02/01/2007 in CA
Type of Entity


Business Management
Ms. Sheryl Tuchman, CEO
Contact Information
Principal: Ms. Sheryl Tuchman, CEO
Business Category


Products & Services

Tools 2 Succeed, Inc. sells the following brand(s): Skillsoft, Tools 2 Succeed

Tools 2 Succeed, Inc. offers the following product(s): Executive Coaching, Executive Coaching, HRCI Recertification Credit online e-Learning, HRCI Recertification Credit online e-Learning, Leadership Development Training, Leadership Development Training, Outplacement Services, Outplacement Services, PHR/SPHR Certification Preparation online e-Learning, PHR/SPHR Certification Preparation online e-Learning, PMI PDU online e-Learning, PMI PDU online e-Learning, Sexual Harassment Prevention Training , Sexual Harassment Training , SHRM Recertification Credit online e-Learning

Method(s) of Payment
Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit, Purchase Orders and company checks
Refund and Exchange Policy

Once an e-Learning license is issued, Tools 2 Succeed has paid for the license and is unable to issue refunds except under the following circumstance.  For HRCI or PMI recertification credit users only:  if you spend at least the recommended number of hours per e-Learning course as shown in your transcript and follow all instructions but are not able to successfully complete the courses for HRCI or PMI credit, they will refund your purchase price within 60 days of purchase.  

All purchases are also guaranteed by BuySAFE.  When you complete checkout, buySAFE will automatically provide you with: 1) A Purchase Guarantee. Get what you paid for or your money back, up to $1000. 2) $10,000 Identity Theft Protection for 30 Days. 3) Lowest Price Guarantee. If the published price drops on the Tools 2 Succeed website within 30 days, buySAFE will pay you the difference, up to $100.

Alternate Business Names

Customer Review Rating plus BBB Rating Summary

Tools 2 Succeed, Inc. has received 5 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.