BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

American Tile & Stone Works

Phone: (805) 405-4492 Fax: (805) 498-7515 *, Thousand Oaks, CA 91320 View Additional Email Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

American Tile & Stone Works is a Licensed Tile & Stone Contractor serving residential, commercial & industrial customers in Ventura, Los Angeles & Santa Barbara Counties since 1992. They offer the design and installation of all forms of tile & stone, including mosaic, ceramic, marble and granite. Residential applications apply to flooring, kitchens, and bathrooms, with specialty work on showers and counter tops.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for American Tile & Stone Works include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for American Tile & Stone Works include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Tile & Stone Works
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 02, 2011 Business started: 02/12/1992 Business started locally: 02/12/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
Fax Number: (805) 983-3921
The number is 637878.

Type of Entity

Corporation

Business Management
Mr. Robert Reed, Owner
Contact Information
Customer Contact: Mr. Robert Reed, Owner
Business Category

KITCHEN & BATH - DESIGN & REMODELING TILE - CERAMIC - CONTRACTORS & DEALERS STONE - CAST TILE - NON-CERAMIC - CONTRACTORS & DEALERS MARBLE - CULTURED MARBLE - NATURAL STONE SETTING STONE - NATURAL

Alternate Business Names
American Stone Works American Tile Works
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.