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In Ventura, Santa Barbara and San Luis Obispo Counties

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This company is a subsidiary of Wellpoint Health Networks, Inc. and offers a continuum of coverage options that provides affordability and flexibility of choice. Blue Cross and its affiliate, Blue Cross Life and Health Insurance Company offer a choice of preferred provider organizations (PPO), health maintenance organizations (HMO), point of service (POS) options, dental, pharmacy, life and behavioral health. Additionally, BCC serves as a Medicare fiscal intermediary and offers Medicare produc

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Anthem Blue Cross California meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Anthem Blue Cross California include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 131 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

131 complaints closed with BBB in last 3 years | 72 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 19
Billing/Collection Issues 54
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 56
Total Closed Complaints 131

Customer Reviews Summary Read customer reviews

1 Customer Review on Anthem Blue Cross California
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 01, 1990 Business started: 01/01/1937 Business started locally: 01/01/1937

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Insurance
300 South Spring Street, South Tower, Los Angeles CA 90013
Phone Number: 800-927-4357

Type of Entity


Business Management
Mr. Robert Alaniz, VP, Corporate Communications Ms. Debbie Burgio, Regulatory Management Lori Evans, Manager Ms. Neysa Gonzalez, Manager, Grievance & Appeals Alicia Lira, Special Inquiry Representative Senior Mr. Leonard Schaeffer, CEO
Contact Information
Customer Contact: Ms. Debbie Burgio, Regulatory Management
Business Category


Alternate Business Names
Blue Cross Blue Cross Dental Services Blue Cross of California California Care California Care,Blue Cross of California

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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