BBB Business Review
BBB Accredited Business since
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This company is a subsidiary of Wellpoint Health Networks, Inc. and offers a continuum of coverage options that provides affordability and flexibility of choice. Blue Cross and its affiliate, Blue Cross Life and Health Insurance Company offer a choice of preferred provider organizations (PPO), health maintenance organizations (HMO), point of service (POS) options, dental, pharmacy, life and behavioral health. Additionally, BCC serves as a Medicare fiscal intermediary and offers Medicare produc
A BBB Accredited Business since
BBB has determined that Anthem Blue Cross California meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Anthem Blue Cross California include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 131 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||57|
|Total Closed Complaints||131|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Insurance
300 South Spring Street, South Tower, Los Angeles CA 90013
Phone Number: 800-927-4357
Type of Entity
Business ManagementMr. Robert Alaniz, VP, Corporate Communications Ms. Debbie Burgio, Regulatory Management Lori Evans, Manager Ms. Neysa Gonzalez, Manager, Grievance & Appeals Alicia Lira, Special Inquiry Representative Senior Mr. Leonard Schaeffer, CEO