Find us on Google+
Text Sizesmall medium large

BBB Accredited Business since


Phone: (805) 562-0500 View Additional Phone Numbers 326 Bollay Dr, Goleta, CA 93117 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company manufactures oxygen concentrators, known as the Inogen One family of products, designed to increase the freedom and mobility of oxygen therapy users.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Inogen meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

48 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 19
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 20
Total Closed Complaints 48

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Inogen
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 11

Additional Information

BBB file opened: May 16, 2007 Business started: 11/11/2001 Business started locally: 01/01/2001
Type of Entity


Business Management
Mr. Byron Myers, Founder & VP of Marketing
Contact Information
Customer Contact: Erin Greenough
Principal: Mr. Byron Myers, Founder & VP of Marketing
Business Category


Alternate Business Names
Inogen One Inogen One Oxygen Machine

Customer Review Rating plus BBB Rating Summary

Inogen has received 4.28 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.