Business ProfileforEmergency Assistance Plus

I wish I could give you a review of actually using the program. I’ve had it for 2 years, I thought. I signed up for automatic renewal. After my 1st year I did not get billed and paid from my Southwest credit card as I had signed up. I kept receiving notices to renew. I called and they set me up again. I paid $219 for the annual price on my credit card that they informed me would be charged annually. It was billed to my southwest credit card on 02-15-2024. I continued to get monthly bills for $259. I called several Times and was informed that my credit card payment did not go thru. That was probably because I had already paid. I talked to one young Lady today that informed me my March payment was denied. I just said to cancel. Then I found the paid bill from my Southwest Credit card on 2-15-24 and called again. I got the original person that set this up in February. She apologized and told me that the annual cost went up to $259 on March first. She had made a mistake by setting me up with a new program because I already had one that didn’t expire until after March 1st. So she would have to refund my $219 and I’d have to pay $259 because if the price increase. Neither person wanted to hear my thoughts they just wanted to talk. I just canceled my membership and asked for my $219 refund. I hope I receive it. I wish I had performed my research first before joining. But if the medical service is anything like the customer service, buyer beware.