Business ProfileforThe BroBasket

I placed an order to have sent as a thank you to a couple who'se house I rented on AirBnB. I requested overnight shipping. After the 2nd UPS delivery attempt failed, I called and spoke to a woman who said could have it shipped to the place of business if it was the same town. I mentioned it was 3 blocks away. She said I would have to pay for the delivery address change and get an invoice I could pay by PayPal and she reassured me twice she would call me back.they I never got a call back. Today I received the 3rd delivery notification from UPS. When I called this company, they said it was too late to call me to tell me they couldn't do it?? I don't know but I'm retired from Verizon and started in customer service. If I promised a customer call back and did not do it, I would be put on warning. So, they continued with other excuses, and they refunded me for the product but not for overnight shipping which ironically was more than the product-they made out on the deal anyway. One time I called this morning, and I got an answering service stating they didn't open until 11am PT???? Then I called back and got their voicemail. Whatever phone system they are using they have your number and the reason I know that as both my numbers are non-published. I highly suggest that you look at other companies and avoid using this unprofessional company that does not deliver on promises they state.