Find us on Google+
Text Sizesmall medium large

BBB Accredited Business since

iPayment, Inc.

Fax: (818) 540-6716 View Additional Phone Numbers PO Box 3429, Thousand Oaks, CA 91359 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers Visa, Mastercard, American Express, Diners, check guarantee, check conversion, wireless solutions, web development solutions, terminals, software solutions and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that iPayment, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for iPayment, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 305 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

305 complaints closed with BBB in last 3 years | 98 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 45
Billing/Collection Issues 130
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 127
Total Closed Complaints 305

Customer Reviews Summary Read customer reviews

12 Customer Reviews on iPayment, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 12

Additional Information

BBB file opened: August 28, 1998 Business started: 01/01/1992 in CA Business started locally: 01/01/1992 Business incorporated 04/24/2003 in CA
Type of Entity


Business Management
Mr. Gabriel Frutos, Premier Client Services - Specialist Ms. Tania Salas, Premium Support Department Mr. Marcus Smith, SVP OPS
Contact Information
Principal: Mr. Gabriel Frutos, Premier Client Services - Specialist
Business Category


Alternate Business Names
1st National Processing C S I Processing Card Payment Solutions, Inc. CardPayment Solutions, Inc. Merchant Service Center National Bankcard National Payment Processing

Customer Review Rating plus BBB Rating Summary

iPayment, Inc. has received 3.79 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.