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BBB Business Review

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BBB Accredited Business since

MINDBODY Inc.

Phone: (805) 546-2000 Fax: (805) 547-9306 View Additional Phone Numbers 4051 Broad Street, Suite 220, San Luis Obispo, CA 93401 http://www.mindbodyonline.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

MINDBODY offers web based business management products for online booking, scheduling, and point of sale tools, available for access to our subscribers on computers, mobile devices, and mobile apps. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that MINDBODY Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for MINDBODY Inc. include:

  • 23 complaint(s) filed against business

Factors that raised the rating for MINDBODY Inc. include:

  • Length of time business has been operating
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 7
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 23

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against MINDBODY Inc.
See Trends in Complaints on MINDBODY Inc. | View Complaints Summary by Resolution Pie Chart on MINDBODY Inc.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on MINDBODY Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on MINDBODY Inc.

Additional Information

BBB file opened: June 02, 2005 Business started: 01/01/2001 in CA Business started locally: 01/01/2001 Business incorporated 03/16/2015 in CA
Type of Entity

Corporation

Business Management
Ms. Annie Woo, Senior Director of Customer Service
Business Category

COMPUTERS HARDWARE, SOFTWARE & SERVICES COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS COMPUTERS - MULTIMEDIA

Method(s) of Payment
Visa, Mastercard, American Express, Discover, and ACH
Refund and Exchange Policy
https://www.mindbodyonline.com/terms-of-service#cancellation-and-refund
Alternate Business Names
Mind Body Soft, Inc. Mind Body, Inc. MindBody Software MindBodySoft, Inc.

Directions | Enlarge


Customer Review Rating plus BBB Rating Summary

MINDBODY Inc. has received 3.01 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.