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          Find a Location

          FastSpring has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • FastSpring

              801 Garden St Ste 201 Santa Barbara, CA 93101-7501

            Business ProfileforFastSpring

            Multimedia Computer

            At-a-glance

            Customer Reviews

            1.31/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            80 complaints closed in last 3 years

            24 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            FastSpring is how software and SaaS companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster. Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Belfast and Halifax. For more information, please visit https://www.fastspring.com.

            Our platform includes global payment processing, subscription management, checkout, sales taxes and VAT, fraud prevention, and much more.

            FastSpring acts as the merchant of record for every transaction on your website. By doing so, we take responsibility for ?every aspect of the checkout process, including tax collection, remittance, compliance, payment processing, localization, and much more. ?This frees you to stop worrying about taxes, compliance, and all the rest so you can get back to doing what you do best — building and selling great software.

            Business Details

            BBB File Opened:
            5/20/2009
            Years in Business:
            19
            Business Started:
            1/1/2005
            Business Started Locally:
            1/1/2005
            Business Incorporated:
            1/1/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • Fast Spring
            • Bright Market, LLC
            Business Management
            • Customer Support, Manager
            • Mr. Brayden Steel, Marketing Manager
            Contact Information

            Customer Contact

            • Mr. Brayden Steel, Marketing Manager
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            80 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Unanswered
            I have charges on my bank account and I don't know what they why I was charged. The charges are at random times and random amounts.

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            William M

            02/19/2024

            They went into my computer to clean and install their program and in doing so broke my mother board, which they told me to take to a repair shop, the repairman said they went into a place they shouldn't have gone. I had to purchase a new mother board cost $999.98 and all they want to is give me back 50% of the subscription. All I can say is stay away from this company, their techs don't know what they are doing!!!!

            FastSpring Response

            02/21/2024

            Hello W******. Thank you for bringing this matter to our attention. I was able to locate your order for Got Your Back Support. I will be happy to help you to get this issue resolved with their support team directly. I will reach out on your behalf and copy you on the communication.

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