Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Montecito Bank & Trust

Phone: (805) 963-7511 6900 Hollister Ave, Goleta, CA 93117 http://www.montecito.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is dedicated to making the communities we serve better places to live and work. Our associates work hard each and every day to fulfill this mission by offering financial solutions to our customers, delivered with the highest quality of service. We believe in the importance of investing in our communities in various ways – from the loans we make to individuals, families and businesses of all sizes to our ongoing volunteerism, financial outreach programs, and nonprofit support. As a result of this unwavering commitment throughout the years, we have become the largest and oldest locally-owned community bank in the areas we serve.

We're also about innovation, technology, and convenience. We continually invest in ways to make your banking and financial management easier. We believe you shouldn't have to choose between a personal relationship with your bank and cutting-edge banking technology. 

We believe that all banking should be personal. After all, the financial services you’re offered – and the choices you make – affect your daily life, your family, your livelihood and, of course, your future. That's why every associate at Montecito Bank & Trust is personally committed to earning your trust and developing a long-term relationship with you.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Montecito Bank & Trust meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Montecito Bank & Trust include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Montecito Bank & Trust
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 04, 2011 Business started: 03/17/1975 Business started locally: 03/17/1975
Type of Entity

Corporation

Business Management
Mr. Javier Quezada, Branch Manager
Contact Information
Customer Contact: Mr. Javier Quezada, Branch Manager
Business Category

BANKS

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.