BBB Business Review

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This business is not BBB accredited.

Bang the Gavel Auction Service dba Seized Assets Auctioneers

Additional Locations

Phone: (805) 496-4969 Fax: (805) 496-7735 View Additional Phone Numbers 742 Hampshire Rd. Suite D, Westlake Village, CA 91361 View Additional Email Addresses

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This company's business is an auctioneer service dedicated to helping charity groups throughout the country reach their charitable goals. In the past decade, Bang the Gavel has helped generate tens of millions of dollars through its unique auction services program.  They conduct over 10,000 transactions per month.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Bang the Gavel Auction Service dba Seized Assets Auctioneers include:

  • 29 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Factors that raised the rating for Bang the Gavel Auction Service dba Seized Assets Auctioneers include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 13
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 29

Additional Complaint Information

Complaints filed against this company include allegations from consumers that items offered for auction are occasionally offered with an appraised value that is significantly greater than that determined by consumer's appraisers.  The BBB questioned the company about these allegations and the company replied that they use a variety of different, independent appraisers but have not notified BBB of any steps they plan to take to eliminate the underlying cause of the pattern of complaint allegations.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Bang the Gavel Auction Service dba Seized Assets Auctioneers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: November 23, 2009 Business started: 12/13/2005 in CA Business started locally: 12/13/2005 Business incorporated 07/29/2008 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Secretary of State
1500 11th Street, Sacramento CA 95814
Phone Number: (916) 653-6814
The number is C3155439.

Type of Entity


Business Management
Bill Glasser, Accountant Mr. Blake Donen, President Ms. Melanie Hartert, Executive Assistant
Contact Information
Principal: Bill Glasser, Accountant
Business Category


Alternate Business Names
Bang the Gavel Auction Services, Inc. Seized Assets Auctioneers

Customer Review Rating plus BBB Rating Summary

Bang the Gavel Auction Service dba Seized Assets Auctioneers has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.