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Ventura, Santa Barbara and San Luis Obispo Counties
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Speedi/Rescue Rooter Company

Additional Locations

Phone: (800) 488-9944 Fax: (818) 833-6688 View Additional Phone Numbers 12507 San Fernando Rd., Sylmar, CA 91342 View Additional Email Addresses

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This company offers residential and commercial plumbing construction, service and repair.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Speedi/Rescue Rooter Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Speedi/Rescue Rooter Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 1996 Business started: 01/01/1947 Business started locally: 01/01/1947
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Fax Number: (805) 983-3921
The number is 765155.

Type of Entity


Business Management
Ms. Tina Currie, Lead Bookkeeper Anthony Escandon, Manager Ms. Lisa Eutsler, Assistant Bookkeeper Mr. William LeBaron, COO Customer Support
Contact Information
Customer Contact: Mr. Rudy Rios, G.M.
Business Category


Alternate Business Names
Rescue Rooter Service Master Speedi Rooter

Additional Locations


    12507 San Fernando Rd.

    Sylmar, CA 91342


    2842 Sherwin Ave., Unit B

    Ventura, CA 93003 (805) 648-9965


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Types of Complaints Handled by BBB

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Additional Phone Numbers

  • (805) 488-9944(Phone)
  • (805) 497-0808(Phone)
  • (805) 648-9965(Phone)
  • (805) 656-5601(Phone)
  • (805) 684-6218(Phone)
  • (805) 685-2382(Phone)
  • (805) 965-0558(Phone)
  • (805) 969-7638(Phone)
  • (805) 648-9964 (Fax)

Additional Email Addresses

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Complaint Detail(s)

8/29/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On Wednesday, July 3rd, we contacted Rescue Rooter to come and provide services to unclog our main line. They arrived exactly when they said they would. The tech came and snaked our main line. Then another guy came by, who claimed he was the Field Operations Manager,and he told us he would need to send the camera down the lines to see the problem. He ran the camera down the main line from the clean out port and then he told us that we had a cracked ("V shaped") pipe near the street and that they would start work right now and fix it....for $6,000 or hydro-jet it for $1700! They then recommended that we finance with them or apply for "1 year same as cash" and that they can start work if we were "pre-approved". In the end, there was no broken pipe; but there was a U joint which was filled with roots. The "bait and switch" method that they used as well as the obsurdly over-inflated price for the job is the reason why we are filing this complaint. It is extremely bad business practices to prey on the unknowing and also to increase profit margins by over-inflating prices.The website says "Fast affordable Licensed Plumbers", but obviously the affordable portion is part of their bait and switch tactic too.

Desired Settlement: The market rate for this particular job is $1k to $2k; therefore, we should be billed accordingly.

Business Response: We are in receipt of your email dated July 9, 2013 regarding the above captioned complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond.
On July 3, 2013 American Residential Services LLC DBA Rescue Rooter (ARS) responded to a plumbing service request located at *********** Winnetka, CA 91306. The service professional found a cracked pipe in the main sewer line and recommended several options including replacement of the sewer line. Accordingly,  Mrs. ********* was provided with a written estimate totaling $6,000 to repair the line or $1,500 for a temporary solution to hydrojet the line. Mrs. ******** signed the authorization to proceed with the work to replace the line and the work was performed with her approval.
Pricing is based on the quality and care with which the work is performed. This approach allows our service professionals to complete the job without time constraints and empowers them to do the job right the first time. We realize our customers have choices in a competitive marketplace and feel that our quality service guarantee sets us apart from our competition.
ARS prides itself on providing premier customer service. We are currently in communication with the customer to hopefully achieve an amicable resolution. We appreciate your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (###) ###-####.
***** ****
Corporate Customer Relations Analyst

Consumer Response:

Complaint: 9613878

I am rejecting this response because:

ARS (DBA Rescue Rooter) has not provided the following below to confirm that the work has been done and completed.

As we stated in our response on 7/25/2013, we would like ARS to supply us with the following below to ************* or **** ********* *** Winnetka, Ca 91306:

1.     Copies of the signed cancellation waiver

2.     Copy of the signed work order.

3.     Evidence of a cracked pipe and disposal of pipe

4.     Invoice or receipt of the piping purchased to be installed

5.     Proof that the job was completed

6.     List of all the workers who worked on the job and cost of labor

7.     Signed copy of invoice # 8104-266356


***** *******

Business Response: We are in receipt of your email dated August 21, 2013 regarding the above captioned complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond.
American Residential Services of California, Inc. DBA ARS/Rescue Rooter (ARS) prides itself on providing premier customer service and is eager to ensure the current dispute is resolved. Therefore, we are willing to schedule a meeting between a manager and Mr. ********** to review the DVD of the video recording from the sewer line prior to the work being performed and to provide a copy of the signed agreements. Additionally, as the permit was obtained and the completed work passed inspection we will provide a copy of the permit.
ARS is willing to reduce the invoice total from $5,753 to $1,800 to resolve the matter amicably. We appreciate your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (###) ###-####.
***** ****
Corporate Customer Relations Analyst

4/9/2013 Advertising/Sales Issues
2/26/2013 Advertising/Sales Issues
2/17/2013 Advertising/Sales Issues
2/7/2013 Guarantee/Warranty Issues