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Rooter Time Plumbing

Phone: (805) 388-1567 Fax: (805) 388-1576 View Additional Phone Numbers 1478 Kendall Avenue, Camarillo, CA 93010

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Description

This company's nature is full service plumbing for residental, commercial and industrial.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rooter Time Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Rooter Time Plumbing include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rooter Time Plumbing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 27, 2005 Business started: 07/25/1990 in CA Business started locally: 07/25/1990
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
Fax Number: (805) 983-3921
The number is 598886.

Type of Entity

Sole Proprietorship

Business Management
Mr. Lonnie Jimenez, Owner
Contact Information
Principal: Mr. Lonnie Jimenez, Owner
Business Category

PLUMBERS


Additional Locations

  • 1478 Kendall Avenue

    Camarillo, CA 93010 (805) 207-9542

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (805) 207-9542(Phone)
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Complaint Detail(s)

12/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 27th Mr. ******* came to check my plug drain and he tried to clean it with a snake. (had tried and my friend also had tried the day before) Mr. ******* quoted me $200.00
for the day. The following day July 28th he came with a machine (Rotor Rooter) and had quoted an additional $225.00. He showed me the screen on the machine that he said showed a broken pipe,
that looked like roots from a tree had worked their way in. He said he would mail me a copy of picture showing the damage but never did.
Then he left in his truck and a worker of his remained and started to dig where the pipe was broken when the owner came back they replaced a section of pipe and put dirt back.
Up to this point the only quote he had given was $425.00 no other prices had been mentioned. Then he said I owed him $2,200 which to me seemed outrageous. I refused to pay that much-he kept going down $1,800, $1,500 etc. Until we finally settled at $900.00. I still think that was too much for such a small job. If I had not objected he would have taken the $2,200 when he never quoted a price after the $425.00.

Desired Settlement: Up to this point the only quote he had given was $425.00 no other prices had been mentioned. Then he said I owed him $2,200 which to me seemed outrageous. I refused to pay that much-he kept going down $1,800, $1,500 etc. Until we finally settled at $900.00. I still think that was too much for such a small job. If I had not objected he would have taken the $2,200 when he never quoted a price after the $425.00.

3/18/2013 Problems with Product/Service
2/27/2013 Advertising/Sales Issues