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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company's business is full service plumbing and maintence company specializing in new construction, remodels re pipes, drain cleaning, etc.
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A BBB Accredited Business since
BBB has determined that Carroll Plumbing & Maintenance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Carroll Plumbing & Maintenance include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Fax Number: (805) 983-3921
The number is 335667.
Type of Entity
Business ManagementMr. Patrick C. Carroll, Owner Customer Support
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2825 De La Vina
Santa Barbara, CA 93105 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On Saturday, February 22, 2014, my mother had a clog in her sewer line from using flushable wipes. I called ******* Plumbing and asked them to clear the line. Over the last 25 years, I have called a number of plumbers to remove blockages in sewer lines. Usually their bills range between $100 to $150. I was shocked when I received a bill from ******** for $348.04 for the same job.******** is charging me for 2.5 hours of their plumbers time. I do not remember him being there anywhere near that long. The clog was caused by paper, not grease, hair or roots. Any competent plumber should have been able to clear paper blockage in no time. Over the years, I have paid many plumbers to clear blockages in sewer lines. Even with roots, at no time did any of their bills come anywhere near $348.04. I called Carrolls on March 28, 2014 to discuss the bill. I was hoping they would review it and would offer me a more reasonable price. Instead, told me that was their rate and I would have to pay it. While I do not mind paying a premium because I am in a pinch, I do not appreciate being ripped off.
Desired Settlement: I would appreciate a bill that reflects a price that is more representative of the amount of work actually done and a price that is more in line with the industry standard for clearing a paper clog from a sewer line.
Read Complaint Details
Complaint: My complaint is for excessive billing. I had a leaking valve under my bathroom sink. I called Carrolls and told them of my problem, noting it was leaking from an angle stop valve. They arrived on time and with the part. After taking the old valve off, he told me, I am not used to working with PEX,plastic piping that is in most new homes. The first plumber then called another plumber who works on PEX more often. He came and fixed the problem. Much to my suprise, when the bill arrived, I was charged for one plumber for 1 hour and another plumber for 1/2 hour. I am not complaining about the service only I shouldn't have to pay for the other plumber. One hour to repair a leaky valve is fine, but when I called to complain about the extra 1/2 hour, I was basically told two plumbers 1.5 hours sorry pay the bill. The man at the office told me he only had one guy that works on PEX and I should have told them we had PEX when I called for service. How did I know this, I did not build the home.
Desired Settlement: Remove from my bill the extra half hour that was billed $43.00Total bill should be $135.37 minus $43.00 for a total of $92.37