Business ProfileforGuitar Center, Inc.

I purchased an Akai MPC from Guitar Center 9/24/21 and purchased the 24 month insurance along with the machine. On May 8th, my machine sustained water damage and will not turn on. I called and visited the store for assistance. Upon speaking with an associate at the store, they stated that I did not have insurance and requested my receipt. I stated that I did not have it with me and I was not sure where it was placed. They took a look and told me that they don't have a record and I was not covered. I use my machine to produce music and make money, so I have not been able to do that, and I couldn't spend $1,300 dollars again right away to buy a new machine. I was certain I had insurance and thought I'd give it another try today 4/4/24. I stopped in the store to inquire and with a search of my phone number, they were able to find not only my original receipt but the receipt for the insurance coverage I knew I purchased. I called Guitar Center customer service 4/4/24 and they said the associate should have looked up my receipt and at least provided the insurance company information so I could file a claim. I called the insurance company and they said I am outside of the coverage dates and they cannot help me. Guitar Center misinformed me by stating I was not insured, failed to provide the insurance company information, and customer service stated they can't do anything for me. Since I was not able to access my insurance or get help.