Business ProfileforPacific Coast Re-Bath

We signed a contract with re-bath of Oxnard in Oct 2023 for a complete bathroom remodel. We needed to do the remodel for several seniors that live in the home & NEED an ADA type shower. We were told that it would take 5 or 6 months for the install, we got 2 separate install dates to help accommodate the need for the shower to be installed quicker. The shower install date was Jan 15-16 2024. When I had not heard from anyone by Jan 13th I contacted the salesmen, he said someone should have contacted me already, they had not. When I called re-bath is when I found out they had not paid any attention to the 2 separate install dates. They told me I had to wait because they didn't have anything for my install. My shower was not installed until Feb 12-13 2024. After the 1st use, my bathroom flooded. I called the company and they did not seem to care. Took a few calls and several days for them to send an installer back out. He "fixed" the problem, just to have the water barrier pop back up and flood my bathroom again! I went round and round with re-bath, no calls back and straight up avoiding me. Not 1 manager would take my call. I resorted to emailing the CEO who passed me off to someone else who showed they didn't care either. Another installer showed up to tell me that the job was done incorrectly, the shower pan was NOT level, and the water barrier would keep popping up no matter what we did. The whole shower has to be redone. We've had to use duct tape in order to keep my bathroom from flooding for a 4th time! Meanwhile, my 2nd contract date was for 3/3-3/4, and, as of today (3/30) that hasn't even started. I don't have any information as to when they plan to do any of this work, they won't call me or answer any questions when I do get a hold of someone. We paid over $12k for the shower & a deposit of over $3k for the rest of the bathroom. At this point, I want a full refund so I can hire someone else to actually complete this job! I've been ripped off by rebath!