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BBB Accredited Business since
Phone: (888) 380-3050 1336 N. Moorpark Rd. #102, Thousand Oaks, CA 91360
BBB Business Reviews may not be reproduced for sales or promotional purposes.
DCM Moguls offers a wide range of organic SEO and internet marketing services. These include Organic SEO, Website Development, Local Maps Enhancement, PPC Management, Video (SEO) Marketing, Mobile Website Conversion, Responsive Website Design (RWD), Opt In Email Marketing, Social Marketing 2.0, Custom Blog Creation, and Webpage Speed Optimization.
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A BBB Accredited Business since
BBB has determined that Dot Com Media Moguls meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Dot Com Media Moguls include:
- 3 complaint(s) filed against business
Factors that raised the rating for Dot Com Media Moguls include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Vlad Blits, General Manager
INTERNET MARKETING SERVICES MEDIA CONSULTANT
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1336 N. Moorpark Rd. #102
Thousand Oaks, CA 91360 (888) 380-3050 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: To whom this way concern I signed up with dcm on October 2014 they promised to post me on first page placement on Google bing and yahoo for 1k per month never provided me with service my site seattleultimatelimo is still on page 8 and 10 no service was provided!
Desired Settlement: Need to have service meet or refund my money
This client signed and verbally agreed to a contract with our company on October 16, 2014, at which time we began working right away. The client was continuously difficult to get a hold of and failed to provide requested information in a timely manner. However we continued to work and do additional research in order to complete the programming portion of the work as necessary so that we would achieve the guaranteed results. We have made multiple attempts to assist this client to no avail. Per our terms and conditions once the work was completed we sent the client the completed work to self install, unfortunately the client failed to install the programming that we spent extra time creating and that is why he has yet to see the promised results. Below is an excerpt from the terms and conditions that the client signed and agreed to:
“DCM will not be liable for non-positioning and non-delivery of placements and positioning if DCM is not given access to add the necessary SEO code (set-up files) onto client’s website via correct and accurate FTP access information and/or CMS administrative access information when necessary. If client fails to provide accurate and complete website access in a timely manner or the access does not give DCM the ability to apply SEO code (set-up files), they will then be created to the best of DCM’s capabilities without proper access to the client’s website. The SEO code (set-up files) will then be sent to client and/or client’s agents for self-installation.”
Instead of responding to us so that we could assist in installing this work the client avoided us. We also faced multiple payment issues with this client, there were many declined payment as well as the client providing fraudulent payment information. The payments we did receive, the client attempted to process chargebacks on, fortunately his credit card company agreed that we did in fact meet the terms of our contract and his chargebacks were dismissed. Now this person is attempting to slander our good name. This complaint has no bases and we would like for BBB to delete it from the records because this client is Slandering our name, this may result in us taking legal action against this individual. This is our only respond will be to this person.
|4/27/2015||Problems with Product/Service|
|12/11/2014||Problems with Product/Service | Complaint Details Unavailable|