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Consumer Complaints

This Business is not BBB Accredited

Appareldeals.com

Phone: (323) 784-9555

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
10/29/2013Problems with Product / Service | Read Complaint Details
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Complaint
I placed an order 9/9/13 excitedly. When i received the items i was very disappointed as the items looked cheap and were not advertised as such. The jacket had sherpa (fur) a completely different color than the picture advertised. The picture showed cream sherpa however i received jackets with brown sherpa. The dress title was "long pleated dress" however it stopped at my waist! I decided to return all items asap. I contacted customer service and was told that since the items were not damaged i could not receive a return shipping label. I was told to purchase my own shipping but once the jacket was reviewed for being advertised with a different color sherpa (fur) i would receive a full refund for my shipping cost. I went to fed ex and paid 45.00 for shipping. I sent the items pack exactly like i was told and emailed customer service the receipt of my shipping like i was told as well. 9/27/13 i received an email stating that my return was process and i had been issued a refund however i would only receive 9.99 for my return shipping instead of the 45.00 i spent.
Product_Or_Service: wholesale jackets, sweaters and shirts
Order_Number: XXXXXXX
Account_Number: XXXXX

Desired Settlement
30.00 refund for the remaining balance of my shipping cost.

Industry Comparison| Chart

Womens Apparel - Wholesale & Manufacturers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.