BBB Business Review

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Ticketmaster Corporation (Headquarters)

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(800) 653-8000View Additional Phone Numbers9348 Civic Center Dr, Beverly HillsCA 90210-3624http://www.ticketmaster.comView Additional Web Addresses

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Description

This company offers computerized ticketing sales and service through telephone sales and a network of retail ticket centers.

BBB Accreditation

Ticketmaster Corporation is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Ticketmaster Corporation's rating include:

  • Failure to respond to 7 complaints filed against business.
  • 9 complaints filed against business that were not resolved.

Customer Complaints SummaryRead complaint details

914 complaints closed with BBB in last 3 years | 323 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues233
Billing / Collection Issues50
Delivery Issues63
Guarantee / Warranty Issues7
Problems with Product / Service561
Total Closed Complaints 914

Customer Reviews Summary Read customer reviews

10 Customer Reviews Customer Reviews on Ticketmaster Corporation

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 9
Total Customer Reviews 10 Customer Reviews

Additional Information

top
Business started: 01/01/1968
Type of Entity

Limited Liability Company

Business Management
Principal: Terry Lilly (Consumer Support Manager)
Contact Information
Barrett Justice (Asst. Consumer Support Mgr)
Number of Employees

5000

Business Category

Ticket Sales - Events

Alternate Business Names
Ticketmaster Entertainment To Go Corp., Ticketmaster Superstar Platinum, Ticketmaster, LLC, Ticketmaster-Southern California Inc.

Customer Review Rating plus BBB Rating Summary

Ticketmaster Corporation has received 1.1 out of 5 stars based on 10 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.