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This Business is not BBB Accredited

Across The Street Tax Service, LLP

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(909) 865-0800836 North Garey Avenue, PomonaCA 91767-4616http://www.atstaxservice.com

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BBB Accreditation

Across The Street Tax Service, LLP is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Across The Street Tax Service, LLP's rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Across The Street Tax Service, LLP's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Across The Street Tax Service, LLP

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
07/22/2014Problems with Product / Service | Read Complaint Details
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Complaint
Failure to provide a service - we paid the company to successfully submit our tax returns & they failed to do this
We paid the company $665 to complete and file our tax returns.

This involved a Married filing as joint federal return
10 state returns
An application for an ITIN for my wife.

As new residents of the US (originally from UK) the company's tax preparer ************ told us everything was completed correctly. We visited the office and signed all the paperwork on March 29th

However we have since contacted the IRS who say they never received the signed documents.

The state returns submitted have all been sent back to us, saying they were incorrectly filed and missing documentation.

We have contacted the company many times over the past couple of weeks about this (every day) and they have not responded to us on it. Nobody responds to emails and nobody calls us back

The $600 we paid was already double the initial amount we were quoted (in writing to do the job). We unfortunately paid this hoping it was for a job well done.

As the company will not even contact us and attempt to remedy the situation i want to see a refund for their services.

We will no have to submit the returns again ourselves correcting all the errors.

I paid $600 for a service that they have not given.

There are a number reasons why this complaint is just

- I paid for a service that has not been given (the filing of the paperwork)
- The services they did provide (the state returns) were not done correctly. You wouldn't buy a TV and not expect it work, so what is the difference here?
- The companies slogan is 'if you've tried the rest, come to the best' They promise great customer service but have not responded to the complaint

Desired Settlement
Ultimately i want this work to be completed, but i have received NO customer service in anyway whatsoever from this company. Alarm bells initially rang when the fee was double what they quoted -but i was told that this was based on me 'receiving a larger refund than they first thought'. New to the american tax systems and using services like this i mistakenly thought this was correct. I have now paid $665 for a service, but nothing that they promised for me has been delivered. I believe this fee should be refunded.

Industry Comparison| Chart

Tax Return Preparation, Taxes - Consultants & Representatives

Additional Information

top
Business started: 04/07/2009
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Number of Employees

10

Business Category

Tax Return Preparation, Taxes - Consultants & Representatives

Alternate Business Names
Across the Street Tax Service

Map & Directions

Map & Directions

Address for Across The Street Tax Service, LLP

836 North Garey Avenue

Pomona, CA 91767-4616

To | From

LocationsX

2 Locations

  • 836 N Garey Avenue 

    Pomona, CA 91767

  • 836 North Garey Avenue 

    Pomona, CA 91767-4616(909) 865-0800

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Across The Street Tax Service, LLP is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Industry Tips for Tax Return Preparation

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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